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ITIL Heroes’ White Paper
Understand and implement ITIL Service Support without shedding blood!
The ITIL Heroes Handbook gives you a quick backgrounder on ITIL basics and dives deep into ITIL Service Support with examples drawn from customers. It packs some action; you get to implement a Service Desk to understand how easy it is.
Oh, I almost forgot the comic approach keeps you awake while you are trying to read all the stuff.
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Asset Management and Help Desk Optimization (TechExcel)
A well-organized help desk is critical to every enterprise’s IT service delivery. Accurate and current information about the status and history of users’ PCs significantly boosts help desk efficiency.
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the white paper (brief registration required)
Apply the ITIL Framework with Confidence (TechExcel)
Because of the nature of business today, IT management has shifted from a set of tactical tasks to some of the most strategic initiatives within an organization. The mere fact that IT management is now part and parcel of the overall executive management team is a testament to the significant contributions that IT is continuing to make for the entire organization. Business nowadays cannot run without efficient and effective IT service management.
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the white paper (brief registration required)
Strategic IT Project Management (TechExcel)
Having a well defined IT strategy and operations plan is critical for the success of IT projects today. Because IT is now viewed as a strategic investment, promising IT initiatives that correlate directly with business goals create competitive advantages and increases to the bottom line. Ensuring IT projects are driven by business goals, however, requires strategic IT project planning and management.
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the white paper (brief registration required)
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