Top Crisp alternatives for 2025
Crisp's main competitors include several customer service and support platforms that offer similar features and functionalities. Some of the prominent ones are:
Top Crisp Alternatives for 2025
Looking for alternatives to Crisp for your customer service needs? Here are some top free and paid options to consider:
HelpDesk
HelpDesk is best suited for businesses or teams looking to streamline their customer support processes with a multichannel communication approach, automation, and collaboration tools. It’s ideal for businesses with growing teams and those needing a comprehensive system to efficiently handle support tickets, customer inquiries, and team collaborations.
Key Features
- Multi-Channel Support: Manage customer messages from email, chat, social media, and contact forms in one place.
- Automation Tools: Automate repetitive tasks, route tickets to the right departments, and respond to common queries quickly.
- Collaboration: Create dedicated teams based on language, location, or skill set to enhance teamwork and problem-solving.
- Extensive Integrations: To boost productivity, connect seamlessly with tools like LiveChat, Shopify, Slack, Zapier, HubSpot, and more.
- Feedback Collection: Gather and analyze customer feedback to identify areas for improvement and enhance the customer experience.
- Proactive Outreach: Proactively engage with customers to ensure they get the most out of your product or service.
Pros of HelpDesk
- Easy to use with a 5-minute setup.
- Intuitive automation that reduces manual work.
- Extensive integration options to boost productivity.
- Enables seamless communication and collaboration within teams.
- 14-day free trial with no credit card required.
Cons of HelpDesk
- Might require some initial training to leverage automation and integrations fully.
Migration from Zendesk to HelpDesk
The HelpDesk Migration service makes migrating from Zendesk simple. You can import various data, including tickets, contacts, agents, and groups. The process involves cleaning up your data, checking API limits, and ensuring your HelpDesk account is ready.
After signing up and choosing your data source, you'll map ticket fields and conduct a demo migration. Once satisfied, you can proceed with the full data migration. The service provides progress updates and support throughout the process.
Ratings and reviews
- Capterra: 4.6 (84 reviews)
- G2: 4.6 (31 reviews)
- GetApp: 4.6 (81 reviews)
Pricing
- Team plan: $29/month per agent (billed annually) for entry-level needs with basic features.
- Business plan: $50/month per agent designed for businesses with multi-brand operations and advanced features.
- Enterprise plan: Custom pricing with no limits, including dedicated support, product training, and white-label options for corporations.
- Free trial: You can also start a 14-day free HelpDesk trial containing all the Business plan features.
Zendesk
Zendesk is a customer service software company that provides a cloud-based customer service platform designed to help businesses build better customer relationships. Their platform includes tools for customer support like help desk ticketing or live chat. Zendesk aims to make it easy for companies to support their customers across multiple channels, including email, phone, chat, and social media. Their software is scalable and customizable to fit the needs of businesses of all sizes. Additionally, Zendesk offers analytics and reporting tools to help companies track and improve their customer service performance.
Key Features
- Comprehensive ticketing system for tracking and resolving customer issues.
- Live chat, email, and social media integration for multichannel support.
- AI-powered bots for automated responses.
- Customizable dashboards and detailed analytics.
- Self-service portal with knowledge base functionality.
Pros
- Scalable for businesses of all sizes.
- Wide range of integrations with third-party apps.
- Strong analytics and reporting capabilities.
Cons
- Can be expensive for small businesses.
- Some users find the interface complex initially.
Pricing
Zendesk offers a free trial of their customer service software for startups. Pricing information can be found at: https://www.zendesk.com/pricing/.
Freshworks
Freshworks is a cloud-based customer support software that assists businesses in managing customer interactions across various channels such as email, phone, chat, and social media. The Freshdesk platform equips businesses with tools to streamline and automate customer support procedures, enhancing efficiency and customer satisfaction. Freshworks provides a wide range of features, including ticketing, self-service portals, knowledge base management, and analytics, all designed to help businesses deliver personalized and effective customer support on a large scale.
Key Features
Key Freshworks features are ticketing system, automation, collaboration, reporting, and self-service options to streamline customer support operations.
Pros of Freshdesk
The most important advantages of this tool include its easy-to-use interface, powerful features, and seamless integrations with various platforms.
Pricing
Freshworks offers a free trial for their tools. For pricing information, visit: https://www.freshworks.com/pricing/.
Zoho
Zoho is a customer support software designed to help businesses provide efficient and personalized customer service. It offers a multichannel ticketing system, automation tools, and analytics to streamline support operations and improve customer satisfaction. Zoho Desk allows teams to collaborate, track customer interactions, and resolve issues quickly and effectively. Additionally, it offers customizable dashboards and reports to monitor performance and make data-driven decisions.
Key Features
- Context-aware AI assistant for quick issue resolution.
- Workflow automation to streamline repetitive tasks.
- Omnichannel communication across email, chat, and phone.
- Customizable reports and dashboards.
- Integration with the Zoho suite and third-party tools.
Pros
- Affordable pricing, especially for small businesses.
- Excellent integration with other Zoho apps.
- AI-driven insights for improved efficiency.
Cons
- Some users report limited customization options.
- Advanced features can have a learning curve.
Pricing
Starts at $14 per agent per month (Standard plan). Free plan for up to three agents.
LiveAgent
LiveAgent is a help desk software offering a multichannel customer support platform for businesses of all sizes. It combines various communication channels, including email, live chat, phone, and social media, into one unified platform, enabling companies to provide efficient and personalized customer support. LiveAgent also includes features such as ticket management, automation, reporting, and integrations with various third-party tools. LiveAgent aims to help businesses streamline their customer support processes and improve customer satisfaction.
Key Features
Key LiveAgent features are real-time chat, ticketing system, knowledge base, customer portal, and social media integration.
Pros of LiveAgent
The most important advantages of LiveAgent include its seamless integration of multiple communication channels, a robust ticketing system, and detailed reporting and analytics capabilities.
Pricing
LiveAgent offers a 14-day free trial and their pricing can be found at this URL: https://www.liveagent.com/pricing/.
Tidio
Tidio is a platform that provides businesses with live chat and chatbot services to communicate with their customers in real time. It also offers email support and integrates with popular ecommerce platforms and CRMs. Tidio helps businesses automate customer communication, boost sales, and improve customer support.
Key Features
- Real-time live chat for instant customer communication.
- Chatbots for automated responses to common queries.
- Integration with email and social media.
- Customizable widgets to match brand design.
- Detailed visitor analytics and tracking.
Pros
- Intuitive and easy to set up.
- Affordable for small businesses.
- Effective chatbots for lead generation and support.
Cons
- Limited features in the free plan.
- Scalability options are limited for larger enterprises.
Pricing
Free plan available with basic features. Paid plans start at $25 per month for the Communicator plan.
Intercom
Intercom is a customer messaging platform that assists businesses in connecting with customers more personally and efficiently. The platform enables companies to engage with customers through live chat, email, and in-app messages, offering personalized and targeted interactions. Intercom also provides chatbots, customer data management, and analytics to help businesses monitor and enhance customer communication efforts. Its goal is to aid companies in developing better customer relationships and driving growth.
Key Features
Key Intercom features are personalized messages, automated interactions through chatbots, and capturing leads through targeted messages.
Pros of Intercom
The most important advantages of this tool are its ability to personalize customer interactions, automate processes, and integrate seamlessly with existing systems.
Pricing
Intercom offers a 14-day free trial of Intercom on their pricing page at: https://www.intercom.com/pricing.
Drift
Drift is a sales and marketing platform that focuses on conversations to help businesses offer their customers a more personal and modern buying experience. The platform enables companies to engage in real-time conversations with website visitors, automate lead capture, and deliver personalized experiences using chatbots and artificial intelligence. Drift's primary goal is to assist businesses in connecting with their customers in a more human and customized manner, ultimately leading to increased sales and customer satisfaction.
Key Features
Key Drift features include live chat, chatbots, and conversational marketing automation to help businesses engage with their customers in real time.
Pros of Drift
The tool's key advantages include its capability to boost customer engagement, simplify the sales process, and offer real-time customer support.
Pricing
For pricing information, visit their website at www.drift.com/pricing.
Tawk.to
Tawk. to is a free live chat support platform that allows businesses to communicate with their customers in real-time. It offers customizable chat widgets that can be added to websites and mobile apps and tools to monitor and track visitor behavior. Tawk. It also provides analytics and reporting features to help businesses better understand and engage with customers. The platform also supports multiple chat agents and allows easy integration with third-party applications.
Key Features
Key functionalities of this tool are live chat, messaging, monitoring, and analytics to help businesses provide seamless customer support and engagement.
Pros of Tawk.to
The most important advantages of this tool are its ability to seamlessly integrate with websites, provide real-time visitor monitoring, and offer customizable chat features.
Pricing
Tawk.to pricing can be found here: https://www.tawk.to/pricing/.
LiveChat
LiveChat is a customer service platform that enables businesses to communicate with their website visitors in real-time. With LiveChat, companies can provide customer support, answer questions, and engage with customers directly on their website. The platform offers features like chat monitoring, visitor tracking, and chat automation to help businesses provide efficient and personalized support. LiveChat enhances customer satisfaction, boosts sales, and streames customer service processes.
Key Features
Key LiveChat features are real-time chat support, customizable chat widgets, detailed analytics and reporting, integrations with various CRM systems, and automated greetings and responses.
Pros of LiveChat
This tool offers fantastic benefits like boosting customer satisfaction, streamlining customer service, and increasing sales conversion rates.
Pricing
LiveChat offers a 14-day free trial and their pricing information can be found at https://www.livechat.com/pricing/.
Who should choose Crisp and why?
Crisp is an ideal choice for businesses seeking an easy-to-use, feature-rich platform for customer communication and support. Here's an overview of why Crisp stands out and who would benefit most from using it:
Key features of Crisp:
- Multichannel communication: Combine live chat, email, social media, and SMS into a single platform.
- Automated chatbots: Handle repetitive queries with ease, saving time for your support team.
- Knowledge base: Offer self-service options to customers through a well-structured FAQ and guide section.
- Team collaboration: Shared inbox and real-time team chat make internal communication seamless.
- Customizable widgets: Match the chat interface to your brand’s design for a cohesive customer experience.
- Integration options: Connect with over 1,000 third-party apps via Zapier.
Who should choose Crisp:
- Small to medium-sized businesses (SMBs):
- Crisp offers affordable pricing and a user-friendly interface, making it perfect for SMBs without a dedicated IT team.
- The shared inbox and team collaboration features are great for small teams handling customer communication.
- E-commerce businesses:
- Crisp’s proactive live chat, automated messages, and chatbot features can help convert website visitors into paying customers.
- Integration with platforms like Shopify and WooCommerce makes it a natural choice for online stores.
- Startups:
- Startups seeking professional customer support on a budget will appreciate Crisp’s feature set and flexible pricing.
- Crisp’s scalability ensures it can grow alongside your business.
Why choose Crisp?
- Cost-effective: Provides excellent value for money with robust features at competitive prices.
- User-friendly: Intuitive design means quick team onboarding, even with minimal technical expertise.
- Scalable: Suitable for businesses at various stages of growth, from startups to established brands.
- Personalized customer experience: Tools like co-browsing and automated campaigns help businesses provide tailored support.
How to transition smoothly to a HelpDesk tool
Transitioning to a new helpdesk tool can be challenging, but with careful planning and execution, you can ensure a smooth migration of your tickets and data.
Migrate for free from Crisp ticketing system
We're here to support you during the entire migration process, offering information about any related costs and, if possible, covering them for you.
