Freshworks
Alternatives & Competitors (free & paid) for 2024

Freshworks is a cloud-based customer support software that assists businesses in managing customer interactions across various channels such as email, phone, chat, and social media. The Freshdesk platform equips businesses with tools to streamline and automate customer support procedures, enhancing efficiency and customer satisfaction. Freshworks provides a wide range of features, including ticketing, self-service portals, knowledge base management, and analytics, all designed to help businesses deliver personalized and effective customer support on a large scale.

Need help finding Freshworks alternative? See below

Who are Freshworks's main competitors?

Freshworks's main competitors include several customer service and support platforms that offer similar features and functionalities. Some of the prominent ones are:

Examples:

  1. HelpDesk
  2. Zendesk
  3. Zoho Desk
  4. Intercom
  5. HubSpot Service Hub

Top Freshworks Alternatives for 2024

Looking for alternatives to Freshworks for your customer service needs? Here are some top free and paid options to consider:

HelpDesk app

HelpDesk

HelpDesk is a customer service software that enables businesses to provide personalized customer support. It offers features such as ticket management, automation, reporting, and integrations with other tools like LiveChat or ChatBot. HelpDesk aims to streamline customer communications and improve satisfaction through its user-friendly interface and customizable workflows. The platform is designed to help companies promptly manage and resolve customer inquiries and issues.

Key Features

Key HelpDesk features are ticket management, AI-powered tools, intuitive workflows, end-to-end system personalization, and customizable reporting features.

Pros of HelpDesk

The most important advantages of this tool are a user-friendly interface, seamless integration with other systems, and exceptional customer support.

Pricing

HelpDesk offers a 14-day free trial. After that, you can choose one of its plans.

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Zendesk

Zendesk is a customer service software company that provides a cloud-based customer service platform designed to help businesses build better customer relationships. Their platform includes tools for customer support like help desk ticketing or live chat. Zendesk aims to make it easy for companies to support their customers across multiple channels, including email, phone, chat, and social media. Their software is scalable and customizable to fit the needs of businesses of all sizes. Additionally, Zendesk offers analytics and reporting tools to help companies track and improve their customer service performance.

Key Features

Zendesk's key functionalities include multichannel support, AI-powered automation, workforce management, and customizable reporting and analytics tools.

Pros of Zendesk

The most important advantages of this tool are its ease of use, customizable options, and ability to centralize customer interactions for seamless customer service management.

Pricing

Zendesk's key functionalities include multichannel support, AI-powered automation, workforce management, and customizable reporting and analytics tools.

Zoho Desk

Zoho Desk is a help desk software solution that helps businesses deliver exceptional customer support. It is a cloud-based platform that allows companies to streamline their customer service operations by providing ticket management, automation, self-service options, and reporting and analytics tools. Zoho Desk offers AI-powered support, a knowledge base, customer feedback management, and integration with other Zoho applications.

Key Features

Key Zoho Desk features are comprehensive ticket management, multichannel support, automation, reporting, and integrations with other business applications.

Pros of Zoho Desk

This tool's best advantages are its user-friendly interface, efficient ticketing system, and extensive integrations with other applications for seamless customer support.

Pricing

Key Zoho Desk features are comprehensive ticket management, multichannel support, automation, reporting, and integrations with other business applications.

Intercom

Intercom is a customer messaging platform that assists businesses in connecting with customers more personally and efficiently. The platform enables companies to engage with customers through live chat, email, and in-app messages, offering personalized and targeted interactions. Intercom also provides chatbots, customer data management, and analytics to help businesses monitor and enhance customer communication efforts. Its goal is to aid companies in developing better customer relationships and driving growth.

Key Features

Key Intercom features are personalized messages, automated interactions through chatbots, and capturing leads through targeted messages.

Pros of Intercom

The most important advantages of this tool are its ability to personalize customer interactions, automate processes, and integrate seamlessly with existing systems.

Pricing

Key Intercom features are personalized messages, automated interactions through chatbots, and capturing leads through targeted messages.

HubSpot Service Hub

HubSpot is a leading customer relationship management (CRM) platform that offers tools to attract, engage, and delight customers. It includes marketing, sales, customer service, content management, and analytics tools to help businesses grow through insights, automation, and scalability. The focus is on inbound marketing strategies to attract and convert leads into loyal customers, making it a comprehensive solution for improving customer relationships and driving growth. Additionally, HubSpot's AI-powered customer platform connects marketing, sales, and customer service, enabling businesses to grow faster by focusing on their customers.

Key Features

Key HubSpot features are lead generation, email marketing automation, social media management, and customer relationship management.

Pros of HubSpot Service Hub

The most important advantages of this tool are its ease of use, comprehensive features, and ability to streamline marketing, sales, and customer service processes.

Pricing

Key HubSpot features are lead generation, email marketing automation, social media management, and customer relationship management.

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Why are businesses looking for alternatives to Freshworks?

Businesses are looking for alternatives to Freshworks for several reasons, including more robust features, better integration options, and more competitive pricing models.

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What are the weaknesses of Freshworks?

Here are the primary disadvantages of Freshworks, as reported by users:

  1. Limited customization options: Compared to other CRM software, Freshworks may not offer as much flexibility in terms of customization, which can be limiting for businesses with unique needs.
  2. Integration issues: Some users have reported difficulties integrating Freshworks with other software or platforms, which can create inefficiencies in workflow.
  3. Limited reporting and analytics capabilities: Users have noted that Freshworks requires advanced reporting and analytics features, making it challenging to extract actionable insights from customer data.
  4. Complex CRM Setup: The CRM is seen as overly complex and challenging without technical expertise.
  5. Pricing structure: Some users have found Freshworks' pricing structure needs to be more transparent and affordable, especially for larger businesses or those with complex needs.
Looking for real Freshworks alternative? Try HelpDesk!

The 10+ Best Customer Service Software and Apps in 2024

You don’t need to spend hours researching to choose the best tool for your team. We did it for you! In this knowledge-packed handbook, you'll find the best customer service software for 2024.

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How to transition smoothly to a HelpDesk tool

Transitioning to a new helpdesk tool can be challenging, but with careful planning and execution, you can ensure a smooth migration of your tickets and data.

Migrate for free from Freshworks ticketing system

We're here to support you during the entire migration process, offering information about any related costs and, if possible, covering them for you.

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