Who are Freshworks's main competitors?
Freshworks's main competitors include several customer service and support platforms that offer similar features and functionalities. Some of the prominent ones are:
Examples:
Top Freshworks Alternatives for 2025
Looking for alternatives to Freshworks for your customer service needs? Here are some top free and paid options to consider:
HelpDesk
HelpDesk is a customer service software that enables businesses to provide personalized customer support. It offers features such as ticket management, automation, reporting, and integrations with other tools like LiveChat or ChatBot. HelpDesk aims to streamline customer communications and improve satisfaction through its user-friendly interface and customizable workflows. The platform is designed to help companies promptly manage and resolve customer inquiries and issues.
Key Features
Key HelpDesk features are ticket management, AI-powered tools, intuitive workflows, end-to-end system personalization, and customizable reporting features.
Pros of HelpDesk
The most important advantages of this tool are a user-friendly interface, seamless integration with other systems, and exceptional customer support.
Pricing
HelpDesk offers a 14-day free trial. After that, you can choose one of its plans.
Try HelpDesk!Zendesk
Zendesk is a customer service software company that provides a cloud-based customer service platform designed to help businesses build better customer relationships. Their platform includes tools for customer support like help desk ticketing or live chat. Zendesk aims to make it easy for companies to support their customers across multiple channels, including email, phone, chat, and social media. Their software is scalable and customizable to fit the needs of businesses of all sizes. Additionally, Zendesk offers analytics and reporting tools to help companies track and improve their customer service performance.
Key Features
Zendesk's key functionalities include multichannel support, AI-powered automation, workforce management, and customizable reporting and analytics tools.
Pros of Zendesk
The most important advantages of this tool are its ease of use, customizable options, and ability to centralize customer interactions for seamless customer service management.
Pricing
Zendesk offers a free trial of their customer service software for startups. Pricing information can be found at https://www.zendesk.com/pricing/.
Zoho Desk
Zoho Desk is a help desk software solution that helps businesses deliver exceptional customer support. It is a cloud-based platform that allows companies to streamline their customer service operations by providing ticket management, automation, self-service options, and reporting and analytics tools. Zoho Desk offers AI-powered support, a knowledge base, customer feedback management, and integration with other Zoho applications.
Key Features
Key Zoho Desk features are comprehensive ticket management, multichannel support, automation, reporting, and integrations with other business applications.
Pros of Zoho Desk
This tool's best advantages are its user-friendly interface, efficient ticketing system, and extensive integrations with other applications for seamless customer support.
Pricing
Yes, Zoho Desk offers a free trial. For pricing information, please visit: https://www.zoho.com/desk/pricing/
Intercom
Intercom is a customer messaging platform that assists businesses in connecting with customers more personally and efficiently. The platform enables companies to engage with customers through live chat, email, and in-app messages, offering personalized and targeted interactions. Intercom also provides chatbots, customer data management, and analytics to help businesses monitor and enhance customer communication efforts. Its goal is to aid companies in developing better customer relationships and driving growth.
Key Features
Key Intercom features are personalized messages, automated interactions through chatbots, and capturing leads through targeted messages.
Pros of Intercom
The most important advantages of this tool are its ability to personalize customer interactions, automate processes, and integrate seamlessly with existing systems.
Pricing
Intercom offers a 14-day free trial of Intercom on their pricing page at: https://www.intercom.com/pricing
HubSpot Service Hub
HubSpot is a leading customer relationship management (CRM) platform that offers tools to attract, engage, and delight customers. It includes marketing, sales, customer service, content management, and analytics tools to help businesses grow through insights, automation, and scalability. The focus is on inbound marketing strategies to attract and convert leads into loyal customers, making it a comprehensive solution for improving customer relationships and driving growth. Additionally, HubSpot's AI-powered customer platform connects marketing, sales, and customer service, enabling businesses to grow faster by focusing on their customers.
Key Features
Key HubSpot features are lead generation, email marketing automation, social media management, and customer relationship management.
Pros of HubSpot Service Hub
The most important advantages of this tool are its ease of use, comprehensive features, and ability to streamline marketing, sales, and customer service processes.
Pricing
Yes, HubSpot offers a free trial for their software. You can find pricing information at: https://www.hubspot.com/pricing
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Why are businesses looking for alternatives to Freshworks?
Businesses are looking for alternatives to Freshworks for several reasons, including more robust features, better integration options, and more competitive pricing models.
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What are the weaknesses of Freshworks?
Here are the primary disadvantages of Freshworks, as reported by users:
- Limited customization options: Compared to other CRM software, Freshworks may not offer as much flexibility in terms of customization, which can be limiting for businesses with unique needs.
- Integration issues: Some users have reported difficulties integrating Freshworks with other software or platforms, which can create inefficiencies in workflow.
- Limited reporting and analytics capabilities: Users have noted that Freshworks requires advanced reporting and analytics features, making it challenging to extract actionable insights from customer data.
- Complex CRM Setup: The CRM is seen as overly complex and challenging without technical expertise.
- Pricing structure: Some users have found Freshworks' pricing structure needs to be more transparent and affordable, especially for larger businesses or those with complex needs.
The 10+ Best Customer Service Software and Apps in 2025
You don’t need to spend hours researching to choose the best tool for your team. We did it for you! In this knowledge-packed handbook, you'll find the best customer service software for 2025.
Read the handbookHow to transition smoothly to a HelpDesk tool
Transitioning to a new helpdesk tool can be challenging, but with careful planning and execution, you can ensure a smooth migration of your tickets and data.
Migrate for free from Freshworks ticketing system
We're here to support you during the entire migration process, offering information about any related costs and, if possible, covering them for you.
