Who are HubSpot's main competitors?
HubSpot's main competitors include several customer service and support platforms that offer similar features and functionalities. Some of the prominent ones are:
Examples:
- HelpDesk
- Salesforce
- Zoho CRM
- ActiveCampaign
- Pipedrive
Top HubSpot Alternatives for 2025
Looking for alternatives to HubSpot for your customer service needs? Here are some top free and paid options to consider:
HelpDesk
HelpDesk is a customer service software that enables businesses to provide personalized customer support. It offers features such as ticket management, automation, reporting, and integrations with other tools like LiveChat or ChatBot. HelpDesk aims to streamline customer communications and improve satisfaction through its user-friendly interface and customizable workflows. The platform is designed to help companies promptly manage and resolve customer inquiries and issues.
Key Features
Key HelpDesk features are ticket management, AI-powered tools, intuitive workflows, end-to-end system personalization, and customizable reporting features.
Pros of HelpDesk
The most important advantages of this tool are a user-friendly interface, seamless integration with other systems, and exceptional customer support.
Pricing
HelpDesk offers a 14-day free trial. After that, you can choose one of its plans.
Try HelpDesk!Salesforce
Salesforce is a customer relationship management (CRM) platform that helps businesses of all sizes connect with their customers in a whole new way. It provides a suite of cloud-based applications focused on sales, customer service, marketing automation, analytics, and more. Salesforce's tools empower companies to manage all their customer interactions and data in one place, allowing them to streamline their processes, improve customer relationships, and drive growth. Additionally, Salesforce offers a range of solutions for various industries, such as healthcare, financial services, and retail, to help businesses tailor their CRM strategy to meet their specific needs. Overall, Salesforce aims to help companies build lasting customer relationships and drive success in today's rapidly changing digital world.
Key Features
Key Salesforce features are AI-powered customer service, advanced analytics and reporting, and seamless integration with other business applications.
Pros of Salesforce
The most important advantages of Salesforce are its highly customizable platform, seamless integration capabilities, and robust analytics features.
Pricing
The Salesforce tool offers a free trial, and you can find pricing information at https://www.salesforce.com/products/pricing/.
Zoho CRM
Zoho Desk is a help desk software solution that helps businesses deliver exceptional customer support. It is a cloud-based platform that allows companies to streamline their customer service operations by providing ticket management, automation, self-service options, and reporting and analytics tools. Zoho Desk offers AI-powered support, a knowledge base, customer feedback management, and integration with other Zoho applications.
Key Features
Key Zoho Desk features are comprehensive ticket management, multichannel support, automation, reporting, and integrations with other business applications.
Pros of Zoho CRM
This tool's best advantages are its user-friendly interface, efficient ticketing system, and extensive integrations with other applications for seamless customer support.
Pricing
Yes, Zoho Desk offers a free trial. For pricing information, please visit: https://www.zoho.com/desk/pricing/
ActiveCampaign
ActiveCampaign is a comprehensive customer experience automation platform that helps businesses engage with their customers in a personalized and targeted way. It offers many features, including email marketing, marketing automation, sales automation, and CRM integration. With ActiveCampaign, businesses can create personalized marketing campaigns, automate repetitive tasks, and track the effectiveness of their efforts. The platform aims to help companies drive more leads and sales and ultimately grow their customer base.
Key Features
Key Active Campaign features are automation, personalized email marketing campaigns, CRM integration, and advanced reporting and analytics to track campaign success.
Pros of ActiveCampaign
The most important advantages of this tool are its ability to automate personalized email campaigns, track customer interactions, and provide omnichannel support for a comprehensive marketing strategy.
Pricing
ActiveCampaign offers a free demo, and their pricing information can be found at this URL: https://www.activecampaign.com/pricing.
Pipedrive
Pipedrive is a customer relationship management (CRM) software designed to help businesses streamline their sales processes and manage leads efficiently. The software provides tools for organizing leads, tracking interactions, and monitoring performance metrics. Pipedrive is designed to be user-friendly and customizable to fit the unique needs of each business. The cloud-based software allows users to access their data from anywhere and collaborate with team members remotely. Pipedrive also offers integrations with other popular business tools to further streamline workflows and increase productivity.
Key Features
Key Pipedrive features are sales pipeline management, contact and deal management, email integration, reporting, and analytics.
Pros of Pipedrive
This are's unst advantages are its intuitive interface, customizable features, and ability to track sales pipelines effectively.
Pricing
Pipedrive offers a free trial to test out their CRM tool. For pricing details, visit the following URL: https://www.pipedrive.com/en/pricing
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Why are businesses looking for alternatives to HubSpot?
Businesses are looking for alternatives to HubSpot for several reasons, including more affordable pricing, easier customization options, and better integration with other tools and platforms.
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What are the weaknesses of HubSpot?
Here are the primary disadvantages of HubSpot, as reported by users:
- Cost: HubSpot's pricing can increase significantly as your business grows, making it expensive for scaling companies. There are extra technical support and onboarding charges, adding to the overall cost.
- Annual contracts: HubSpot requires annual contracts without an option for early termination, limiting flexibility.
- Limited customization: While HubSpot provides a wide array of tools and features, some users might discover that the platform needs more customization options, which can limit their ability to adapt it to their specific requirements. Customizing templates can be challenging without a grasp of CSS.
- Dependence on the HubSpot ecosystem: Users may find themselves locked into the HubSpot ecosystem, with limited ability to integrate with other third-party tools and platforms.
- Limited reporting capabilities: Some users have found HubSpot's reporting features lacking compared to similar platforms, limiting their ability to track and analyze important metrics.
The 10+ Best Customer Service Software and Apps in 2025
You don’t need to spend hours researching to choose the best tool for your team. We did it for you! In this knowledge-packed handbook, you'll find the best customer service software for 2025.
Read the handbookHow to transition smoothly to a HelpDesk tool
Transitioning to a new helpdesk tool can be challenging, but with careful planning and execution, you can ensure a smooth migration of your tickets and data.
Migrate for free from HubSpot ticketing system
We're here to support you during the entire migration process, offering information about any related costs and, if possible, covering them for you.
