Who are Kustomer's main competitors?
Kustomer's main competitors include several customer service and support platforms that offer similar features and functionalities. Some of the prominent ones are:
Examples:
Top Kustomer Alternatives for 2025
Looking for alternatives to Kustomer for your customer service needs? Here are some top free and paid options to consider:
HelpDesk
HelpDesk is a customer service software that enables businesses to provide personalized customer support. It offers features such as ticket management, automation, reporting, and integrations with other tools like LiveChat or ChatBot. HelpDesk aims to streamline customer communications and improve satisfaction through its user-friendly interface and customizable workflows. The platform is designed to help companies promptly manage and resolve customer inquiries and issues.
Key Features
Key HelpDesk features are ticket management, AI-powered tools, intuitive workflows, end-to-end system personalization, and customizable reporting features.
Pros of HelpDesk
The most important advantages of this tool are a user-friendly interface, seamless integration with other systems, and exceptional customer support.
Pricing
HelpDesk offers a 14-day free trial. After that, you can choose one of its plans.
Try HelpDesk!Zendesk
Zendesk is a customer service software company that provides a cloud-based customer service platform designed to help businesses build better customer relationships. Their platform includes tools for customer support like help desk ticketing or live chat. Zendesk aims to make it easy for companies to support their customers across multiple channels, including email, phone, chat, and social media. Their software is scalable and customizable to fit the needs of businesses of all sizes. Additionally, Zendesk offers analytics and reporting tools to help companies track and improve their customer service performance.
Key Features
Zendesk's key functionalities include multichannel support, AI-powered automation, workforce management, and customizable reporting and analytics tools.
Pros of Zendesk
The most important advantages of this tool are its ease of use, customizable options, and ability to centralize customer interactions for seamless customer service management.
Pricing
Zendesk offers a free trial of their customer service software for startups. Pricing information can be found at https://www.zendesk.com/pricing/.
Freshdesk
Freshworks is a cloud-based customer support software that assists businesses in managing customer interactions across various channels such as email, phone, chat, and social media. The Freshdesk platform equips businesses with tools to streamline and automate customer support procedures, enhancing efficiency and customer satisfaction. Freshworks provides a wide range of features, including ticketing, self-service portals, knowledge base management, and analytics, all designed to help businesses deliver personalized and effective customer support on a large scale.
Key Features
Key Freshworks features are ticketing system, automation, collaboration, reporting, and self-service options to streamline customer support operations.
Pros of Freshdesk
The most important advantages of this tool include its easy-to-use interface, powerful features, and seamless integrations with various platforms.
Pricing
Freshworks offers a free trial for their tools. For pricing information, visit: https://www.freshworks.com/pricing/
LiveAgent
LiveAgent is a customer support software that provides help desk and live chat services for businesses of all sizes. It allows companies to efficiently manage customer communication across various channels, including email, social media, and phone. LiveAgent offers features such as a ticketing system, automation tools, reporting and analytics, and integrations with popular e-commerce platforms and CRM systems. The software is designed to streamline customer service processes and enhance customer satisfaction.
Key Features
Key LiveAgent features are real-time chat, ticketing system, knowledge base, customer portal, and social media integration.
Pros of LiveAgent
The most important advantages of this tool are its omnichannel support, easy integration with various systems, and efficient ticketing system for better customer support.
Pricing
LiveAgent offers a 14-day free trial, and you can find pricing information at https://www.liveagent.com/pricing/
Zoho Desk
Zoho Desk is a help desk software solution that helps businesses deliver exceptional customer support. It is a cloud-based platform that allows companies to streamline their customer service operations by providing ticket management, automation, self-service options, and reporting and analytics tools. Zoho Desk offers AI-powered support, a knowledge base, customer feedback management, and integration with other Zoho applications.
Key Features
Key Zoho Desk features are comprehensive ticket management, multichannel support, automation, reporting, and integrations with other business applications.
Pros of Zoho Desk
This tool's main advantages are its ability to streamline customer support processes, increase agent efficiency, and provide real-time insights to improve customer satisfaction.
Pricing
Yes, Zoho Desk offers a free trial. For pricing information, please visit: https://www.zoho.com/desk/pricing/
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Why are businesses looking for alternatives to Kustomer?
Businesses are looking for Kustomer alternatives for several reasons, including expensive customer service solutions and better integration capabilities with existing CRM systems.
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What are the weaknesses of Kustomer?
Here are the primary disadvantages of Kustomer, as reported by users:
- Cost: Kustomer can be costly for smaller businesses, especially those looking to use advanced features and integrations.
- Complexity: The platform can be complex to set up and customize, requiring a significant time investment for onboarding and training. Managing multiple side conversations with different sources can be challenging. This complexity can make it difficult to keep track of various communication threads when dealing with external partners, customers, and internal teams simultaneously.
- Limited advanced email features: Users have mentioned that Kustomer needs some advanced email functionalities found in other email clients like Outlook or Gmail. This limitation can affect the efficiency of handling email communications within the platform.
- Lack of mobile support: Kustomer's mobile app is less robust than its desktop counterpart, limiting on-the-go functionality for users who need access to the platform while away from their computers.
- Ticket Assignment Issues: There are occasional problems with tickets not being assigned to the appropriate representative, which can cause delays in resolution and confusion among team members.
The 10+ Best Customer Service Software and Apps in 2025
You don’t need to spend hours researching to choose the best tool for your team. We did it for you! In this knowledge-packed handbook, you'll find the best customer service software for 2025.
Read the handbookHow to transition smoothly to a HelpDesk tool
Transitioning to a new helpdesk tool can be challenging, but with careful planning and execution, you can ensure a smooth migration of your tickets and data.
Migrate for free from Kustomer ticketing system
We're here to support you during the entire migration process, offering information about any related costs and, if possible, covering them for you.
