Who are LivePerson's main competitors?
LivePerson's main competitors include several customer service and support platforms that offer similar features and functionalities. Some of the prominent ones are:
Examples:
Top LivePerson Alternatives for 2024
Looking for alternatives to LivePerson for your customer service needs? Here are some top free and paid options to consider:
HelpDesk
HelpDesk is a customer service software that enables businesses to provide personalized customer support. It offers features such as ticket management, automation, reporting, and integrations with other tools like LiveChat or ChatBot. HelpDesk aims to streamline customer communications and improve satisfaction through its user-friendly interface and customizable workflows. The platform is designed to help companies promptly manage and resolve customer inquiries and issues.
Key Features
Key HelpDesk features are ticket management, AI-powered tools, intuitive workflows, end-to-end system personalization, and customizable reporting features.
Pros of HelpDesk
The most important advantages of this tool are a user-friendly interface, seamless integration with other systems, and exceptional customer support.
Pricing
HelpDesk offers a 14-day free trial. After that, you can choose one of its plans.
Try HelpDesk!Zendesk
Zendesk is a customer service software company that provides a cloud-based customer service platform designed to help businesses build better customer relationships. Their platform includes tools for customer support like help desk ticketing or live chat. Zendesk aims to make it easy for companies to support their customers across multiple channels, including email, phone, chat, and social media. Their software is scalable and customizable to fit the needs of businesses of all sizes. Additionally, Zendesk offers analytics and reporting tools to help companies track and improve their customer service performance.
Key Features
Zendesk's key functionalities include multichannel support, AI-powered automation, workforce management, and customizable reporting and analytics tools.
Pros of Zendesk
The most important advantages of this tool are its ease of use, customizable options, and ability to centralize customer interactions for seamless customer service management.
Pricing
Zendesk's key functionalities include multichannel support, AI-powered automation, workforce management, and customizable reporting and analytics tools.
Intercom
Intercom is a customer messaging platform that assists businesses in connecting with customers more personally and efficiently. The platform enables companies to engage with customers through live chat, email, and in-app messages, offering personalized and targeted interactions. Intercom also provides chatbots, customer data management, and analytics to help businesses monitor and enhance customer communication efforts. Its goal is to aid companies in developing better customer relationships and driving growth.
Key Features
Key Intercom features are personalized messages, automated interactions through chatbots, and capturing leads through targeted messages.
Pros of Intercom
The most important advantages of this tool are its ability to personalize customer interactions, automate processes, and integrate seamlessly with existing systems.
Pricing
Key Intercom features are personalized messages, automated interactions through chatbots, and capturing leads through targeted messages.
Freshchat
Freshchat is a live chat software designed to help businesses engage with their customers in real-time. It allows companies to provide personalized and proactive customer support, initiate chat conversations based on user behavior, and deliver targeted messages to drive conversions. Freshchat includes automation, chatbots, in-app messaging, and integration with other tools to streamline customer interactions. It is customizable to align with brand identity and can be accessed across multiple devices. Freshchat aims to improve customer satisfaction, increase sales, and boost customer loyalty through its live chat solutions.
Key Features
Key Freshchat features are real-time chat, chatbots, team collaboration, and integration with popular CRM and helpdesk software.
Pros of Freshchat
The most important advantages of this tool are increased customer satisfaction, improved response times, and the ability to engage with customers in real-time.
Pricing
Key Freshchat features are real-time chat, chatbots, team collaboration, and integration with popular CRM and helpdesk software.
LiveAgent
LiveAgent is a customer support software that provides help desk and live chat services for businesses of all sizes. It allows companies to efficiently manage customer communication across various channels, including email, social media, and phone. LiveAgent offers features such as a ticketing system, automation tools, reporting and analytics, and integrations with popular e-commerce platforms and CRM systems. The software is designed to streamline customer service processes and enhance customer satisfaction.
Key Features
Key LiveAgent features are real-time chat, ticketing system, knowledge base, customer portal, and social media integration.
Pros of LiveAgent
The most important advantages of this tool are its omnichannel support, easy integration with various systems, and efficient ticketing system for better customer support.
Pricing
Key LiveAgent features are real-time chat, ticketing system, knowledge base, customer portal, and social media integration.
Looking for real LivePerson alternative? Try HelpDesk!
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Why are businesses looking for alternatives to LivePerson?
Businesses are LivePerson alternatives for several reasons, including more affordable options, better customer service capabilities, and more customizable features to meet their specific needs.
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What are the weaknesses of LivePerson?
Here are the primary disadvantages of LivePerson, as reported by users:
- High cost: LivePerson's pricing structure is typically more suited to large enterprises and can be prohibitively expensive for smaller businesses. This is a significant consideration for companies with limited budgets.
- Dependence on AI: While LivePerson leverages advanced AI and analytics, this heavy reliance on AI can be a drawback for businesses that prefer traditional customer service approaches. The platform's focus on AI might not align well with all types of business operations
- Limited customization options: Customizing LivePerson beyond basic setups often requires developer assistance. This dependency on technical support can be a barrier for businesses looking to quickly adapt and implement changes without incurring additional professional service costs
- Limited customer support: Some users need help accessing LivePerson's timely and practical customer support.
- Complexity: LivePerson's interface can be more challenging to navigate, particularly for users who need to familiarize themselves with its setup. This complexity may require additional training and a steeper learning curve.
The 10+ Best Customer Service Software and Apps in 2024
You don’t need to spend hours researching to choose the best tool for your team. We did it for you! In this knowledge-packed handbook, you'll find the best customer service software for 2024.
Read the handbookHow to transition smoothly to a HelpDesk tool
Transitioning to a new helpdesk tool can be challenging, but with careful planning and execution, you can ensure a smooth migration of your tickets and data.
Migrate for free from LivePerson ticketing system
We're here to support you during the entire migration process, offering information about any related costs and, if possible, covering them for you.
