Who are Salesforce's main competitors?
Salesforce's main competitors include several customer service and support platforms that offer similar features and functionalities. Some of the prominent ones are:
Examples:
Top Salesforce Alternatives for 2025
Looking for alternatives to Salesforce for your customer service needs? Here are some top free and paid options to consider:
HelpDesk
HelpDesk is a customer service software that enables businesses to provide personalized customer support. It offers features such as ticket management, automation, reporting, and integrations with other tools like LiveChat or ChatBot. HelpDesk aims to streamline customer communications and improve satisfaction through its user-friendly interface and customizable workflows. The platform is designed to help companies promptly manage and resolve customer inquiries and issues.
Key Features
Key HelpDesk features are ticket management, AI-powered tools, intuitive workflows, end-to-end system personalization, and customizable reporting features.
Pros of HelpDesk
The most important advantages of this tool are a user-friendly interface, seamless integration with other systems, and exceptional customer support.
Pricing
HelpDesk offers a 14-day free trial. After that, you can choose one of its plans.
Try HelpDesk!HubSpot
HubSpot is a leading customer relationship management (CRM) platform that offers tools to attract, engage, and delight customers. It includes marketing, sales, customer service, content management, and analytics tools to help businesses grow through insights, automation, and scalability. The focus is on inbound marketing strategies to attract and convert leads into loyal customers, making it a comprehensive solution for improving customer relationships and driving growth. Additionally, HubSpot's AI-powered customer platform connects marketing, sales, and customer service, enabling businesses to grow faster by focusing on their customers.
Key Features
Key HubSpot features are lead generation, email marketing automation, social media management, and customer relationship management.
Pros of HubSpot
The most important advantages of this tool are its ease of use, comprehensive features, and ability to streamline marketing, sales, and customer service processes.
Pricing
Yes, HubSpot offers a free trial for their software. You can find pricing information at: https://www.hubspot.com/pricing
Zoho CRM
Zoho Desk is a help desk software solution that helps businesses deliver exceptional customer support. It is a cloud-based platform that allows companies to streamline their customer service operations by providing ticket management, automation, self-service options, and reporting and analytics tools. Zoho Desk offers AI-powered support, a knowledge base, customer feedback management, and integration with other Zoho applications.
Key Features
Key Zoho Desk features are comprehensive ticket management, multichannel support, automation, reporting, and integrations with other business applications.
Pros of Zoho CRM
This tool's best advantages are its user-friendly interface, efficient ticketing system, and extensive integrations with other applications for seamless customer support.
Pricing
Yes, Zoho Desk offers a free trial. For pricing information, please visit: https://www.zoho.com/desk/pricing/
Microsoft Dynamics 365
Microsoft Dynamics 365 is a cloud-based suite of applications that offers businesses intelligent tools to manage sales, customer service, marketing, finance, operations, and more. It seamlessly integrates with Office 365 and LinkedIn, enabling users to streamline workflows and improve collaboration across teams. With powerful data analytics and AI capabilities, Dynamics 365 helps businesses gain insights into customer trends and make data-driven decisions to drive growth and improve customer relationships.
Key Features
Key Microsoft Dynamics 365 features are streamlining the sales process, creating personalized customer experiences, and maximizing sales productivity.
Pros of Microsoft Dynamics 365
The most important advantages of this tool are increased productivity, improved customer relationships, and powerful sales insights to drive better business decisions.
Pricing
The Dynamics 365 Sales tool does offer a free trial. For pricing information, visit: https://dynamics.microsoft.com/en-us/sales/pricing/
Oracle CRM
Oracle CRM is a customer relationship management (CRM) software solution that helps businesses manage customer interactions and relationships more effectively. It provides tools to automate sales, marketing, and service tasks and analyze customer data to improve decision-making. With Oracle CRM, businesses can increase sales productivity, drive marketing efficiency, and deliver superior customer service. The software is designed to be flexible and scalable, allowing businesses to customize it to fit their unique needs and grow along with their company. Additionally, Oracle CRM offers cloud-based solutions for easy access from anywhere and seamless integration with other Oracle applications.
Key Features
Key Oracle features are customer relationship management, sales automation, marketing automation, and customer service integration.
Pros of Oracle CRM
This tool's most significant advantages are its ability to streamline sales, improve customer satisfaction, and drive productivity through automation and data-driven insights.
Pricing
The Oracle CRM tool does not mention a free trial, but pricing information can be found at https://www.oracle.com/crm.
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Why are businesses looking for alternatives to Salesforce?
Businesses are looking for alternatives to Salesforce for several reasons such as cost, customization limitations, and scalability concerns.
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What are the weaknesses of Salesforce?
Here are the primary disadvantages of Salesforce, as reported by users:
- Cost: Salesforce can be expensive, especially for small businesses or startups that may not have the budget for more robust CRM solutions.
- Customization complexity: Customizing Salesforce to specific business needs can be complex and may require technical expertise.
- Limited Mobile App Functionality: The mobile app may not fully replicate all desktop functionalities.
- Integration challenges: Salesforce may not seamlessly integrate with all of your business's software applications and tools, leading to additional complexity and potential issues with data syncing and consistency.
- Steep Learning Curve: Users may find it challenging to master Salesforce's extensive functionalities without comprehensive training.
The 10+ Best Customer Service Software and Apps in 2025
You don’t need to spend hours researching to choose the best tool for your team. We did it for you! In this knowledge-packed handbook, you'll find the best customer service software for 2025.
Read the handbookHow to transition smoothly to a HelpDesk tool
Transitioning to a new helpdesk tool can be challenging, but with careful planning and execution, you can ensure a smooth migration of your tickets and data.
Migrate for free from Salesforce ticketing system
We're here to support you during the entire migration process, offering information about any related costs and, if possible, covering them for you.
