Who are Zoho's main competitors?
Zoho's main competitors include several customer service and support platforms that offer similar features and functionalities. Some of the prominent ones are:
Examples:
- HelpDesk
- Zendesk
- Freshdesk
- HappyFox
- HubSpot Service Hub
Top Zoho Alternatives for 2025
Looking for alternatives to Zoho for your customer service needs? Here are some top free and paid options to consider:
HelpDesk
HelpDesk is a customer service software that enables businesses to provide personalized customer support. It offers features such as ticket management, automation, reporting, and integrations with other tools like LiveChat or ChatBot. HelpDesk aims to streamline customer communications and improve satisfaction through its user-friendly interface and customizable workflows. The platform is designed to help companies promptly manage and resolve customer inquiries and issues.
Key Features
Key HelpDesk features are ticket management, AI-powered tools, intuitive workflows, end-to-end system personalization, and customizable reporting features.
Pros of HelpDesk
The most important advantages of this tool are a user-friendly interface, seamless integration with other systems, and exceptional customer support.
Pricing
HelpDesk offers a 14-day free trial. After that, you can choose one of its plans.
Try HelpDesk!Zendesk
Zendesk is a customer service software company that provides a cloud-based customer service platform designed to help businesses build better customer relationships. Their platform includes tools for customer support like help desk ticketing or live chat. Zendesk aims to make it easy for companies to support their customers across multiple channels, including email, phone, chat, and social media. Their software is scalable and customizable to fit the needs of businesses of all sizes. Additionally, Zendesk offers analytics and reporting tools to help companies track and improve their customer service performance.
Key Features
Zendesk's key functionalities include multichannel support, AI-powered automation, workforce management, and customizable reporting and analytics tools.
Pros of Zendesk
The most important advantages of this tool are its ease of use, customizable options, and ability to centralize customer interactions for seamless customer service management.
Pricing
Zendesk offers a free trial of their customer service software for startups. Pricing information can be found at https://www.zendesk.com/pricing/.
Freshdesk
Freshworks is a cloud-based customer support software that assists businesses in managing customer interactions across various channels such as email, phone, chat, and social media. The Freshdesk platform equips businesses with tools to streamline and automate customer support procedures, enhancing efficiency and customer satisfaction. Freshworks provides a wide range of features, including ticketing, self-service portals, knowledge base management, and analytics, all designed to help businesses deliver personalized and effective customer support on a large scale.
Key Features
Key Freshworks features are ticketing system, automation, collaboration, reporting, and self-service options to streamline customer support operations.
Pros of Freshdesk
The most important advantages of this tool include its easy-to-use interface, powerful features, and seamless integrations with various platforms.
Pricing
Freshworks offers a free trial for their tools. For pricing information, visit: https://www.freshworks.com/pricing/
HappyFox
HappyFox is a customer support software company offering a help desk platform to streamline and automate customer service processes. It allows businesses to manage customer inquiries, tickets, and feedback from multiple channels in one centralized platform. Features include ticket management, automation, knowledge base management, reporting and analytics, and integration with other business tools. HappyFox aims to improve efficiency, reduce response times, and enhance customer satisfaction.
Key Features
Key HappyFox features are ticket management, live chat support, and knowledge base creation for seamless customer support.
Pros of HappyFox
The most important advantages of this tool include streamlining customer support workflows, providing a centralized platform for managing tickets, and offering robust reporting and analytics features to improve customer service efficiency.
Pricing
HappyFox offers a demo and free trial. For pricing information, visit their website at: https://www.happyfox.com/pricing/
HubSpot Service Hub
HubSpot is a leading customer relationship management (CRM) platform that offers tools to attract, engage, and delight customers. It includes marketing, sales, customer service, content management, and analytics tools to help businesses grow through insights, automation, and scalability. The focus is on inbound marketing strategies to attract and convert leads into loyal customers, making it a comprehensive solution for improving customer relationships and driving growth. Additionally, HubSpot's AI-powered customer platform connects marketing, sales, and customer service, enabling businesses to grow faster by focusing on their customers.
Key Features
Key HubSpot features are lead generation, email marketing automation, social media management, and customer relationship management.
Pros of HubSpot Service Hub
The most important advantages of this tool are its ease of use, comprehensive features, and ability to streamline marketing, sales, and customer service processes.
Pricing
Yes, HubSpot offers a free trial for their software. You can find pricing information at: https://www.hubspot.com/pricing
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Why are businesses looking for alternatives to Zoho?
Businesses are looking for alternatives to Zoho for several reasons, including more specialized features, better customer support, and more competitive pricing options.
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What are the weaknesses of Zoho?
Here are the primary disadvantages of Zoho, as reported by users:
- Limited integration options: Users need help integrating Zoho CRM with Microsoft Word and Gmail.
- Customization challenges: While Zoho CRM offers significant customization capabilities, it lacks dynamic formula fields, so recalculating fields requires manual updates. Additionally, subforms cannot be used in email templates, limiting their functionality in automated communications.
- Attachment management: Managing attachments can be cumbersome due to limited storage space per user. Deleting attachments in bulk is not possible, making it labor-intensive to manage storage limits efficiently.
- Cost: While Zoho offers a range of pricing tiers to fit different budgets, some users may find the cost of using Zoho to be higher than expected, especially if they require add-on features or advanced functionality.
- Interface complexity: Some users have noted that while Zoho CRM is highly customizable, the user interface can be unintuitive and complex for new users, requiring significant time and effort to learn and adapt to the system.
The 10+ Best Customer Service Software and Apps in 2025
You don’t need to spend hours researching to choose the best tool for your team. We did it for you! In this knowledge-packed handbook, you'll find the best customer service software for 2025.
Read the handbookHow to transition smoothly to a HelpDesk tool
Transitioning to a new helpdesk tool can be challenging, but with careful planning and execution, you can ensure a smooth migration of your tickets and data.
Migrate for free from Zoho ticketing system
We're here to support you during the entire migration process, offering information about any related costs and, if possible, covering them for you.
