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24/7/365 support
24/7/365 support
Simplify your support tasks and focus on delivering on-the-spot solutions. Nurture customer satisfaction with every conversation
Free 14-day trial No credit card required Simple app setup
Best software trusted by 7,000+ experts
Reach
92%
Use customers' willingness to share feedback to measure satisfaction and sharpen support quality.
Give
24/7
Stay in touch with your customers or business partners around the clock with time-based automations.
Provide
4h
Aim for super quick responses to make your recipients feel valued and well-supported.
Work booster
Elevate ticket resolution just like other users with auto-scheduled workflows. Effortlessly route cases to the right team and send pre-designed messages, trimming down response times. See a steady uptick in the number of resolved cases day after day.
Go for integrated multichannel assistance and respond to emails, chats, website forms, or messages from other touchpoints within the same app. Simplify customer communication and always provide preferred contact methods.
Use easy-to-learn features to manage your tickets on the fly. Make the messaging process convenient, ensuring even the newest team members can jump in without missing a beat.
Only in HelpDesk
Cut the industry average cost of manual ticket handling by tens of dollars per case. Switch to automation to resolve multiple requests almost for free. Reduce operating expenses and steer your business towards a more adaptable future.
Benefit from end-to-end encryption for absolute privacy, role-based access control, and secure data storage, ensuring your information is always safeguarded. Maintain customer trust and compliance with data protection regulations.
Find out more
Harness reporting tools to unlock valuable insights about your work. Explore metrics, uncover trends, and enhance your offerings. Witness a significant decrease in support requests and cost reductions, all fueled by informed, data-driven strategies.
Managers' favorite
Cut the industry average cost of manual ticket handling by tens of dollars per case. Switch to automation to resolve multiple requests almost for free. Reduce operating expenses and steer your business towards a more adaptable future.
Handle cases related to support, sales, technical issues, billing inquiries, customer feedback, and account management in one place. Use workflows, macros, AI, or canned responses to assist your customers along the way.
Take charge of your brand's online presentation. Customize your reply address, email template, and domain to reassure customers that they are interacting with your company. Maximize security and improve your recognition.
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Enterprise
Web Help Desk
IT
SaaS
Retail
HR
Sales
When you need assistance, you can count on our Support Heroes. They're strong, they're swift, and they'll help you no matter the time!
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You'll be in
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