A service desk is a necessity for any company with IT infrastructure. However, having an IT service desk is just the beginning, as it’s beneficial to establish an Information Technology Infrastructure Library (ITIL) service desk that aligns with industry best practices. read more
8 min read
Oct 22, 2024
Freshdesk and Zendesk are both big names in the support ticketing space. They deliver feature-rich and fast customer service, which businesses need today. read more
13 min read
Aug 27, 2024
As a company owner, you already know the importance of having a well-developed customer service system. Like most things in the business world, customer care has undergone significant changes. read more
16 min read
Aug 13, 2024
Are you tired of making countless cold calls only to hear the dial tone or face rejection? Does the mere mention of “cold calling” conjure images of endless hours spent on the phone with little to show? read more
15 min read
Jul 16, 2024
Explore our guide, as it’s an invaluable resource for any business navigating the IT services terrain. Whether you’re considering outsourcing IT services or looking to refine your existing IT management strategies, the insights and strategies outlined in this one-stop... read more
25 min read
Feb 22, 2024
Generating high-quality leads is the lifeblood of any growing business. After all, how else can you hope to capture those valuable prospective customers actively looking for products and services like yours (which I know is better than your competitors! read more
17 min read
Jan 30, 2024