Attracting new customers to your online and physical stores is the first step. After that, the real challenge is keeping them coming back for more. While product quality...
Did you know that 95% of customers say that good support service is necessary to feel loyal to a brand (source)? Yet, with such high stakes and evolving customer...
Imagine this: Sarah is a regular customer at your online store. She’s browsing late at night, looking for a gift for her friend’s birthday. Sarah finds the...
I bet you’re always on the lookout for ways to enhance your offerings and draw in more buyers. But what’s the real trick to succeeding? Getting a deep...
Picture this: a customer reaches out with an issue but feels frustrated by the generic responses and the prolonged support process. An interaction without a sense of...
Many businesses need help providing good customer service, which can harm their standards and cause them to lose sales. Companies have bad customer service when they...
Customer expectations continue to rise, as 49% of consumers left brands that didn’t offer the experience they expected. (source) If you’re not hitting the...
At the core of customer service lies the concept of “customer interactions,” encompassing every touchpoint where your business engages with its buyers....