Customers are your business’s most valuable asset, so it is essential to address their concerns promptly to meet and exceed their expectations. read more
9 min read
Dec 17, 2024
Research shows that customer experience is more valuable to businesses now than ever. It’s one of the key areas in your business that can give you an edge over competitors. read more
9 min read
Dec 4, 2024
Struggling to keep your email list organized and engaged? Are you worried your emails aren’t reaching the right audience or ending up in spam folders? read more
13 min read
Oct 31, 2024
The IT department is the glue that holds an organization together. Everyone, from employees to customers to suppliers to even management, needs access to IT resources to interact with and access essential digital services and fix software issues. read more
10 min read
Oct 24, 2024
For years, email has been the primary communication channel for all businesses. Whether it’s quick file sharing, updates, or coordinating with team members, business professionals have relied on email to keep things moving. read more
12 min read
Oct 10, 2024
With competitors appearing everywhere, having a competitive edge is vital for your business to survive. Improving your customer effort score could help you gain it. read more
12 min read
Oct 8, 2024
Imagine this: you’re running a busy office, the hum of computers and phones creating a steady rhythm of productivity. Suddenly, one of those systems goes down — a server glitch, an app that refuses to open, or a network that crashes just as you’re finalizing an... read more
8 min read
Oct 1, 2024
Frustrated by constant workflow disruptions or struggling to keep your team motivated? Do you feel overwhelmed by the challenge of meeting customer expectations while managing daily tasks? read more
10 min read
Sep 26, 2024
Your customers are on a journey, and your business must meet customer service objectives. If you fall short on expectations, it can cause your company to suffer from: read more
10 min read
Sep 19, 2024
Do you need help creating a resume that stands out among many applicants? What makes a hiring manager stop and take notice? read more
19 min read
Sep 12, 2024
Are you gearing up for a customer service interview? What questions might come your way, and how can you answer them? read more
21 min read
Sep 10, 2024
As the AI revolution continues, the importance of computers and technology will only increase with time. But therein lies your advantage: This is the best time to become a technical assistance specialist. read more
6 min read
Sep 6, 2024
Whatever industry you are in, you’ll always need to make your company a cut above all the rest. However, as every company enters with the same ideology, it’s hard to distinguish yourself from the competition when your business hinges on a company’s commitment to... read more
12 min read
Sep 3, 2024
There is no second thought on accepting customer service as the key to customer loyalty and business growth. A good customer experience encourages 75% of consumers to spend more, while a bad customer experience causes 78% of customers to back out of the purchase (source). read more
10 min read
Aug 8, 2024
Have you ever wondered what differentiates a business when navigating a competitive market? It’s not just about offering a service – it’s about ensuring every customer thrives. read more
12 min read
Jul 9, 2024
As companies aim for customer satisfaction, an increasing number recognize that employee contentment is equally crucial to organizational success. However, it’s essential to understand that employee satisfaction goes beyond meeting their financial needs. read more
15 min read
Jun 25, 2024
Over the past few years, customer satisfaction has become extremely important. 83% of customers show loyalty to businesses that offer great customer service in responding to and resolving their complaints (source). read more
16 min read
Jun 20, 2024
It wouldn’t be incorrect to refer to customers as kings and customer service as a company’s lifeblood. A customer-centric approach is crucial, and it requires exceptional customer service and experience. read more
11 min read
Jun 18, 2024
Did you know that 95% of customers say that good support service is necessary to feel loyal to a brand (source)? read more
14 min read
Jun 11, 2024
You want to care for your customers at the highest level every day. I know that. So, you’re trying the best shots, tricks, and strategies. read more
22 min read
Apr 16, 2024
Do you know that 86 percent of consumers (source) will leave a brand they were once loyal to after only two to three bad customer service experiences? read more
13 min read
Mar 28, 2024
Let’s be honest – we’ve all had an issue with a purchase at some point. Whether it was a new phone with a broken screen or a package damaged in transit, it happens. read more
27 min read
Mar 22, 2024
A team email is fundamental for businesses, as it simplifies how customers reach out for help or information, funneling all communications through a single point. read more
13 min read
Mar 20, 2024
Explore the top problem management software for 2024, where I carefully chose and examined more than ten solutions. My mission was to simplify complex features and pricing structures, providing clear insights into each tool’s capabilities and value. read more
33 min read
Feb 7, 2024