Connect with customers from any place and device and simplify your work
Cloud-based system Simple setup Ever-available data
These companies already support customers in the cloud
Start a free trial on the Business plan to test HelpDesk from the inside and then decide on the next steps. A credit card isn't required.
Invite your teammates to HelpDesk. Use the free Viewer role to pay only for users who actually manage customer tickets.
Change the number of agents at any time. Choose a Team plan, Business plan, or Enterprise solution to fit your current needs.
A cloud help desk is a cloud-based customer support platform that centralizes and manages customer inquiries through support tickets. It streamlines case resolution, offers automation, and provides multichannel support. You can access it online, eliminating the need for an on-premises infrastructure.
Try the cloud ticketing system
Support your customers using desktop, tablet, or mobile. Solve tickets even if you’re not at the office. Log in and access HelpDesk data wherever you are.
Try HelpDesk on mobileSee why a cloud infrastructure is the best choice for a digital service desk. Always maximize security and system stability to provide reliable support.
Compared to on-site storage solutions, cloud computing is the most affordable option for a company of any size. Cut down on costs related to building your own help desk infrastructure.
Cloud-based software is available anywhere, anytime. Open your browser on any device and start solving tickets right away. With HelpDesk's web app, you can use desktop or mobile.
Enjoy an optimized ticketing experience as the software provider handles all maintenance. You don't have to install any updates, as you'll automatically receive the latest HelpDesk version every time you log in.
HelpDesk uses a cloud infrastructure for extra security and instant backups. Your business data is encrypted and stored only in certified AWS data centers.
With a cloud-based infrastructure, the growing volume of customer messages isn't an issue! If you start receiving more messages than usual, HelpDesk will automatically adjust to your needs.
Explore all the features and invite your team. The first 14 days are on us
Cloud-based system Simple setup
Forward emails from customers to HelpDesk and manage your support processes easily. Create multiple inboxes and teams to divide the tasks between different departments.
Organize your support inbox
Use canned responses to respond quicker to tickets. Organize customer cases using ticket views, statuses, and priorities. Take advantage of automation to ensure the ticket is handed over to the right person.
Try customer service automation
Try workflows for repetitive actions. The tasks you chose to automate will be done as usual but without your effort and focus. You're irreplaceable, so reduce unnecessary manual work and make great use of your time.
Try customer service automation
Let your customers tell you what they think about the quality of your support. Send custom feedback requests to build relationships with customers. Analyze feedback to learn what you can do to increase their satisfaction.
Get more customer feedback
Use data to improve your customer service. Analyze your team's performance and customer satisfaction. Look at the ticket heatmap to discover the times of the day your customers need your assistance the most.
Take a look at HelpDesk reportsEasily set up a ticketing system to support your customers right away.
Create your HelpDesk account
Invite your teammates
Forward email messages to HelpDesk
Add the LiveChat integration to HelpDesk and see why tickets combined with chats are the most effective communication tools. Provide real-time support on chat and switch to tickets whenever needed.
Try LiveChat for freeInvite your team and join the cloud-based ticketing and collaboration support system