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Create a tailored contact form in the HelpDesk solution to turn website visits into meaningful conversations and elevate customer engagement.
Free 14-day trial Easy form customization
See why HelpDesk website contact forms stand out for structuring communication, customization, and empowering your customer service team.
Turn every customer website contact form into a detailed support ticket. Keep your team in check, respond instantly, and give every customer the attention they deserve.
Build each HelpDesk form with headers, input boxes, emails, messages, and choice lists. Just drag and drop elements to create the ideal layout for your team's needs.
Copy the dedicated code and place it on your website — no coding required. The form connects seamlessly with your ticketing system and is ready to go.
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Each agent can spend more time resolving tickets and make our customers happier with an individual approach and better response time.
Dalton Hasegawa,Brastel saves 8 minutes handling each ticket. It's a 35% decrease in the ticket resolution time.
Brastel team handles nearly 2,000 tickets a month using automation.
Find out how HelpDesk contact forms elevate customer support over traditional website contact forms.
HelpDesk contact forms are built right into a ticketing system, automatically creating and prioritizing tickets for each inquiry. Your team can respond accurately and on time, every time.
Messages are sent to an inbox or CRM, where they often need manual sorting and tracking. This can lead to missed messages and slower response times.
HelpDesk forms come with powerful automation features, enabling automatic replies, spam filtering, agent assignments, and service quality requests — helping teams save hours of work.
Basic forms usually require manual handling, which means more time spent on repetitive tasks and managing each inquiry.
HelpDesk uses AI to optimize customer support with smart features like ticket summaries for instant overviews, language detection to route queries accurately, and tone adjustments to match your brand's voice.
Standard contact forms typically lack AI enhancements, offering minimal insights or automated assistance with customer inquiries.
HelpDesk forms offer extensive customization with multiple-choice lists, dropdowns, and team-routing options so you capture precise information and can route inquiries to the right team.
Limited to basic fields like name, email, and message, often missing the flexibility to capture specific details your team needs.
HelpDesk forms allow you to create and manage multiple forms from one dashboard, assigning each to specific teams, departments, or agents.
Standard contact forms are limited or don't support the management of multiple forms, which can make it difficult to assign different forms to different teams or purposes.
HelpDesk forms provide robust security, featuring 256-bit SSL encryption, GDPR compliance, and Privacy Shield certification to safeguard customer data and meet core privacy standards.
Classic forms may include basic security measures but lack advanced protection, increasing vulnerability.
HelpDesk includes mobile and desktop preview options, so you can structure forms that look great on any device, giving customers the best experience every time they connect.
Standard forms may not offer real-time previews, leading to inconsistent device user experiences.
Browse the available form fields and customization options in the HelpDesk contact form builder.
Create multiple contact forms, assigning each to a specific team to direct new messages exactly where they need to go. Keep tickets orderly and speed up (or fully automate!) follow-ups.
Give everyone a hassle-free experience with HelpDesk contact forms. They meet accessibility standards, so teammates and customers can easily get in touch. Website forms are fully responsive, working flawlessly on any device — mobile or desktop.
Quickly publish your contact form with simple HTML integration, blending seamlessly with your website. It also connects directly to your HelpDesk ticketing system so that you can assign, track, automate, and respond to inquiries in real time.
Present your contact form with a clear header that invites customers to contact you.
Collect information on the visitors' full names to add a personal touch to messaging.
Require email addresses so that your customer service team knows where to reach out.
Use the subject field to quickly capture the main focus of contact form submissions and get it into the right hands right away.
Use this space to prompt customers to share all the details so your team can jump in with the best solution.
Customize the button text to drive action. Use phrases like "Send message" or "Get in touch" to match your brand tone.
Need more than the essentials? Customize the form with extra fields — think multiple- or single-choice lists, dropdowns, or data processing consent.
HelpDesk features are critical to running a business because they provide a well-organized framework that ensures all client inquiries are managed promptly and efficiently, keeping our service seamless and attentive.Alex Lawrence , Head of CRM at P4P Partners
Creating a contact form is a breeze! Find out how to get yours up and running in no time.
Decide on your form's purpose and audience, and choose the right team to cover incoming messages.
Select the fields you need and structure them to capture the right information.
Preview your form to make sure it looks great and works smoothly before going live.
Embed the form on your website with a simple code, placing it where visitors can easily find it.
Link all customer conversations in the HelpDesk software and keep the responsible teams in perfect sync.
Engage visitors instantly with OpenWidget, a pop-up that captures leads, messages, FAQs, and product info in one spot. It connects straight to the HelpDesk app, so you're ready to handle inquiries on the fly.
Connect with OpenWidgetEmbed a HelpDesk contact form directly on your WordPress site. Every message submitted flows straight into HelpDesk, where your team can respond from one centralized dashboard.
Connect with WordPress
Forward emails to HelpDesk and turn them into trackable tickets — all from your company's domain. Keep communication professional, build trust, and arrange messages in one place for easy follow-up.
Start auto-tagging ticketsDiscover extra ways to reach customers, like live chat solutions, chatbot tools, or social media integrations — all feeding directly into your HelpDesk dashboard. Keep conversations from any channel at your fingertips.
Discover more channels
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Any time you need help, you can count on our Support Heroes. They are strong, they are fast, and they will help you - no matter the time!
Chat with usIt's super easy! Just grab the HTML embed code when you create the contact form, then paste it right into your website where you want the form to appear. We've made it simple, so it should fit seamlessly with your layout and be ready to go in no time. And if you need a bit more help, we've got a detailed contact form guide in our help center to walk you through it.
You can set up a contact form to gather customer feedback by adding fields encouraging visitors to share their thoughts. For example, you could include multiple-choice options or open-text areas where people can provide suggestions or rate their experience.
A contact form template is a ready-to-use form with basic fields like name, email, subject, and message. It gives you a quick starting point to customize, so you can collect info from website visitors without building a form from scratch. It's an easy way to get your form up and running while keeping things consistent and on-brand.
When someone fills out the contact form on your website, their info goes straight to your HelpDesk dashboard — all organized and ready for you. You'll get a notification so you can respond quickly, and everything's stored in one place, making it easy to keep track of new leads and automated follow-ups.
Yes, you can adjust elements like the main Contact Us header, the Name, Email, Subject, and Message fields, and the Button text, allowing you to collect exactly the information you need and keep the tone and voice on-brand. You can even set up a custom error message if the submission fails, hide the HelpDesk label, and add more field options for a smoother user experience. Additionally, you can automatically assign tickets to specific teams to effortlessly streamline messaging and follow-ups.
Create as many contact forms as you want in HelpDesk! Customize each form for different purposes and direct inquiries to specific teams so that every message goes to the right place and gets a quick solution.
Revamp your customer communication with custom contact forms
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