Discover the ticketing system with only essential customer service features that will delight you and your customers.
Free 14-day trial Robust automations Results-driven features
Trusted by
7,000+
experts
Supercharge your support with a browser-based automation rules tool.
Ensure your security with RODO compliance and Privacy-Shield certification.
Feel free to contact us around the clock when you need support or guidance.
HelpDesk features:
AI-powered features
Use AI-based features such as ticket summarization and text enhancements. Add custom automations and complete daily tasks in a snap to have time for complex cases or your own development.
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Ease of use
Customize and create multiple email templates for each of your teams. Improve the look and feel of your messages in the replying process.
Find out moreUse a foolproof automated ticketing system to speed up your support actions and leave the manual work behind.
Try automationOr read more about automation
Only in HelpDesk
Click out your automations and cut out repetitive and labor-intensive case resolution processes.
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Work booster
Save the most common responses and reuse them when needed to shift attention to more complex cases.
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Need to speed up your work on the fly? Use the ready-made business rule templates to start quickly.
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Create private or shared macros and update tickets with a preset series of actions, all with just a click.
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Work booster
Automatically distribute tickets on a round-robin basis. Avoid overloading and maintain an even workload.
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Free 14-day trial Pre-set automation rules Controlled macros
You'll be in
good company
The minute you create the automation rules, you can mark it as ready to go live, and it immediately starts working for you.Melissa Hannam,
100+
tickets are handled within four hours through prioritization and tagging.
7,000
actions performed by automation rules instead of agents.
Use one easy-to-navigate and feature-rich dashboard to work in an organized and timely manner.
Manage tickets with easeOr learn more about successful ticket management
Managers' favorite
Use a convenient data set to differentiate support cases as you learn more about your recipient.
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CRM features
Detail your tickets with descriptive tags and configurable custom fields to reflect the actual situation.
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Use the requester's language input to route tickets, send custom responses, and streamline your assistance.
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Shape your final message using AI-based text formatting, links, images, attachments, or even screen recordings.
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Use the available folders to keep your dashboard clean and filled with only relevant messages.
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Keep an eye on all changes in your service desk system and easily manage and oversee what the team is doing.
Read moreUse one service desk software to work easily from different places and at different times, but always as a team with a common goal.
Support always as a teamOr learn more about joys of structured teamwork
Managers' favorite
CRespect each other's time and avoid multiple users working on the same case with a collision detector.
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Best for teamwork
Share support responsibilities fairly and according to your department, skills, and experience.
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Unite your skillful co-workers into teams and assign them one of three roles: agent, admin, or viewer.
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Secretly mention your teammate in the ticket so they can become a follower and assist you with the case.
Read moreBrowse visual reports to gain an in‑depth understanding of individual and team performance and better yourself.Â
Be guided by ticketing data
Quantitative data
Learn the whole truth about your on-the-job performance and plan a growth strategy for your team.
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Shareable results
Export a handy report of different time ranges and share successes with your fellow company members.
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Managers' favorite
Stay up to date and get an overview of your team's achievements in a single message.
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Customer feedback
Review the collected feedback and see if you've met your goal of fulfilling the recipient's expectations.
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HelpDesk
Helpdesk does exactly what it says on the tin, no fuss! It's simple and clean interface makes dealing with tickets a breeze.Adam W. on Capterra
HelpDesk
Helpdesk is easy to use and straight forward. It includes automations for sending messages.Chase on SoftwareAdvice
Free 14-day trial Robust automations Results-driven features
You'll be in
good company
Keep your communication sharp, whether you're a local business, a mid-sized organization, or an enterprise.
Try ticketing personalization
Easy configuration
Set up a domain and reply address of your choice to increase the credibility of responses.
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Work booster
Organize your work and that of your teammates by easily filtering the tickets you need to be on hand.
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Create your personal signature to be automatically added to responses and build trust with the recipient.
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Personalize your communications and fully customize the visual appearance of the messages you send.
Read moreTake excellent care of your recipients and always be one step ahead with your response.
Communicate in HelpDesk
Best for teamwork
Switch to private mode to document your findings on a case or add quick notes for your teammates.
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CRM booster
View the data-rich ticket details, which show all the ins and outs during your case resolution process.
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Reach multiple recipients and keep them informed by adding them to the loop in the message.
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Get browser notifications for updates related to messages, private notes, and assignments.
Read moreKeep every customer message at your fingertips by bringing multiple digital channels together in one place.
Be approachable and give your website visitors an intuitive contact form they can fill out within minutes.
Read moreUse our extensive API docs to build your technology stack with the IT ticket system at the very center.
Go to API docsProlong the journey started with a ChatBot conversation through a ticket managed by your team.
Create botsConnect LiveChat or other live chat solutions to create a manageable ticket from any real-time chat.
Set up live chatSet up multiple email addresses so that copies of your messages go straight to one ticketing system.
Connect inboxOrganize your daily conversations on social media channels in HelpDesk. No more switching around!
Connect channels
Add a free customizable contact widget to your website. Let visitors leave messages through familiar forms.
Install widget
Create contact forms on your Webflow website, and turn visitor submissions into support tickets.
Integrate with Webflow
Use customer shopping history in tickets, and automatically assign Shopify messages to the right team.
Integrate with ShopifyTry out HelpDesk with your entire team
Free 14-day trial All messages at hand Real-time results reporting
You'll be in
good company
