Revolutionize your ticketing experience with HelpDesk. Streamline, prioritize, and solve cases, leaving your customers delighted.
Free 14-day trial Core ticketing features No credit card required
Trusted by 7000+ support experts worldwide
Easily keep track of new, ongoing, and solved cases on the HelpDesk system's intuitive dashboard. Plan your ticket management with total ease.
Follow the collision detector to know when a teammate is already working on a ticket, so you can avoid getting in their way and stay efficient.
Filter out the tickets that matter most and save them as customized views. Then, you can quickly browse them whenever you enter the app.
Filter out the tickets that matter most and save them as customized views. Then, you can quickly browse them whenever you enter the app.
HelpDesk assists you in keeping your dashboard neat by automatically archiving and moving all tickets with Pending, Solved, and Closed statuses with 60 days of inactivity to the Archive folder.
Brastel team handles nearly 2,000 tickets a month using automation.
39%Brastel team saves 12 minutes handling each ticket. It's a 39% decrease in the ticket resolution process.
HelpDesk embraces everything we needed when it comes, to asynchronous customer communication.
HelpDesk embraces everything we needed when it comes, to asynchronous customer communication.
Irina BokarevaMarketing Project Manager at Brastel Co., Ltd.
Organize all your requesters' info in one accessible-to-all place. Stay on top of the ticket management process to deliver excellent customer support.
View status, priority, last message date, or tags to quickly spot the ticket's urgency and resolution stage.
Browse the requester's details like their name or email address. Add more people to the loop so they can join the conversation thread.
Managers' favorite
Check out the team and the agent in charge, and the ticket's successful resolution. Become a follower to get online notifications.
Save a bunch of time with an automated help desk during your free 14-day trial
Deliver superior customer support and link to an expert-appreciated HelpDesk
Free 14-day trial Core ticketing features No credit card required
Free 14-day trial Core ticketing features No credit card required
The ticket management process is no longer a one-person show. Tap into the collaborative features and suggest solutions dynamically and reliably.
Think about the departments in your organization and easily organize them as teams in HelpDesk software to keep the structure real.
Save your ticket filtering settings as a shared view if you feel your team should have them at hand to meet your business goals.
Loved by teams
Send private notes to document your ticket findings, add quick notes, or brief your teammate before changing the assignment.
Try out the HelpDesk system with your team
Free 14-day trial Ticket management dashboard No credit card required
You'll be in
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