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Get affordable ticketing software that promotes the growth of your organization.
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Access advanced messaging features with flexible subscription plans. Pay only for teammates who actually use HelpDesk and update your support count anytime.
Try HelpDesk for freeImplement a help desk system to automate repetitive tasks, deliver uniform responses, and free up valuable time to focus on high-priority work.
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Pressed for time to analyze performance? Browse reports to get insights at a glance, helping you track trends and make smart decisions without the hassle.
Connect with customersBrowse the reasons to choose HelpDesk over a regular inbox when you have a growing team.
Serve customers through multiple communication channels to meet them exactly where they are without stressing your team.
Keep all your communications in one spot to quickly search messages and track resolution statuses. Stay on top of things, even with a limited team.
Protect sensitive customer data with individual logins and role-based access to keep your small business secure while scaling support.
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Free 14-day trial Better deal-making
Each agent can spend more time resolving tickets and make our customers happier with an individual approach and better response time.
Dalton Hasegawa,Brastel saves 8 minutes handling each ticket. It's a 35% decrease in the ticket resolution time.
Brastel team handles nearly 2,000 tickets a month using automation.
Turn customer inquiries into organized, trackable tickets. Detail them with tags, custom forms, and other values to prioritize work and be more consistent.
Assign and collaborate on tickets with your team so everyone knows their role and customers can get precise guidance. Work side by side and react sooner.
Save time with automated ticket routing, macros, canned responses, and follow-ups, allowing your small team to focus on more complex cases.
Track real-time support metrics like response times and ticket volume. Browse insights to push your customer service toward excellence.
For growing teams with entry-level needs.
$ 29 /mo
For businesses with expansive operations.
$ 50 /mo
Try the trusted help desk software for SMBs
Free 14-day trial Simple setup Scalable as you grow
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Enterprise-oriented help desk systems aren't the best fit for micro and small business owners. A simpler, easy-to-set-up tool will fuel growth, help you scale, and increase support output.
Serve customers through multiple communication channels to meet them exactly where they are without stressing your team.
I have a startup
Integrate sales, support, and other communications in one place to smooth the operations.
I have a small business
Structure your dedicated support agents' processes in HelpDesk to make them reliable and timely.
I have a support team
Try the help desk software designed for small businesses like yours
Free 14-day trial No credit card required Advanced ticketing made easy
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