1. Learn more about the HelpDesk Marketplace, where you can install apps and grow your license with essential solutions.

    • Live Chat
    • Set up account
  2. In the HelpDesk settings, you can manage your inboxes, tags, canned responses, and email notifications.

    • Live Chat
    • Set up account
  3. Integrate HelpDesk with Facebook for streamlined customer support. Manage Facebook messages efficiently in one place.

    • Live Chat
    • Integrations
  4. Learn how you can edit the email template in HelpDesk to adjust it to your needs.

    • Live Chat
    • Set up account
  5. Discover the roles you can assign to the HelpDesk users.

    • Live Chat
    • Use HelpDesk
  6. Forward your emails from Microsoft 365 to HelpDesk and convert them into tickets.

    • Live Chat
    • Connect channels
  7. Learn how to add multiple email addresses to HelpDesk and create custom inboxes with automation rules.

    • Live Chat
    • Set up account
  8. Learn how to download, install, and configure Contact Form 7 for your WordPress. Use the CF7 plugin to get more messages from your website's visitors.

    • Live Chat
    • Connect channels
  9. Find all the open tickets in the "Tickets to handle" section.

    • Live Chat
    • Use HelpDesk
  10. Discover how to start using HelpDesk as your ticket management tool.

    • Live Chat
    • Set up account

ChatBot integration: Support your customers with chatbots

1 min read
updated: Oct 8, 2024
HelpDesk
158 29

Integrate HelpDesk with ChatBotLink icon

ChatBot delivers amazing support when it comes to engaging, nurturing, qualifying, and converting your customers. It can work for you around the clock and never needs a break. Try it out in your customer service process and become even more proactive.

A chatbot window on a website.

If you want to integrate HelpDesk with ChatBot, you first need to have an active ChatBot account. Right now, we’re offering a 14-day ChatBot trial.

How to set up a chatbot Link icon

Go to the ChatBot Help Center article for comprehensive instructions on properly setting up your first ChatBot story, which includes creating HelpDesk tickets.

ChatBot help center article about ChatBot integration with HelpDesk.

Here you’ll learn how to create effective ChatBot stories and flows. 

Exemplary ChatBot flow.

All tickets created with ChatBot will appear on your main HelpDesk dashboard as new tickets.

A ticket that was created with ChatBot on the main dashboard in HelpDesk.

Also, when you go to the “Ticket details” section and look at the “Ticket info” part, you can see that the ticket source is a chatbot.

A ticket source pointing to ChatBot as the source.

ChatBot as a ticket source Link icon

If a visitor creates a ticket using ChatBot, the ticket source will indicate ChatBot in the ticket details, reports, and filters.

Chatbot as a source in HelpDesk tickets.

ChatBot source is visible only for licenses with ChatBot integration.
ChatBot source is visible only for licenses with ChatBot integration.

Was this article helpful?

Got it!

Thanks for your feedback.

Thank you!

We’re happy to help.

RELATED ARTICLES

KnowledgeBase integration: Use help center articles when handling tickets

Learn how to integrate HelpDesk with KnowledgeBsse to answer customer questions around the clock.

Read the article

Integrating HelpDesk with Zapier

Learn how to integrate your HelpDesk account with Zapier to streamline your workflow through automation.

Read the article

Try HelpDesk today

Free 14-day trial Simple setup

You'll be in
good company

Companies using HelpDesk
HelpDesk tickets that are created with Shopify, Salesforce, LiveChat, and Messenger

Discover Text products