1. Learn more about the HelpDesk Marketplace, where you can install apps and grow your license with essential solutions.

    • Live Chat
    • Set up account
  2. In the HelpDesk settings, you can manage your inboxes, tags, canned responses, and email notifications.

    • Live Chat
    • Set up account
  3. Integrate HelpDesk with Facebook for streamlined customer support. Manage Facebook messages efficiently in one place.

    • Live Chat
    • Integrations
  4. Learn how you can edit the email template in HelpDesk to adjust it to your needs.

    • Live Chat
    • Set up account
  5. Discover the roles you can assign to the HelpDesk users.

    • Live Chat
    • Use HelpDesk
  6. Forward your emails from Microsoft 365 to HelpDesk and convert them into tickets.

    • Live Chat
    • Connect channels
  7. Learn how to add multiple email addresses to HelpDesk and create custom inboxes with automation rules.

    • Live Chat
    • Set up account
  8. Learn how to download, install, and configure Contact Form 7 for your WordPress. Use the CF7 plugin to get more messages from your website's visitors.

    • Live Chat
    • Connect channels
  9. Find all the open tickets in the "Tickets to handle" section.

    • Live Chat
    • Use HelpDesk
  10. Discover how to start using HelpDesk as your ticket management tool.

    • Live Chat
    • Set up account

Connect channels

Forward messages from your communication channels to HelpDesk

Contact forms

Contact form for your website

Learn how to create the custom contact form and how to embed it on your website.

How to Install and Use WordPress Contact Form 7 Plugin

Learn how to download, install, and configure Contact Form 7 for your WordPress. Use the CF7 plugin to get more messages from your website's visitors.

Email forwarding

Enable external forwarding in Microsoft 365

Find out more about enabling external forwarding in Microsoft 365.

Microsoft Outlook email forwarding

Learn how to set up forwarding from Microsoft Outlook to HelpDesk.

Forward your emails to HelpDesk and convert them into tickets

Learn how to set up email forwarding in your email service provider to manage the entire email communication in HelpDesk.

Other email provider forwarding

Learn how to set up email forwarding from your email service provider to HelpDesk.

Gmail/Google Workspace email forwarding

Learn how to set up forwarding from Gmail/Google Workspace to HelpDesk.

Yahoo! email forwarding

Forward emails from Yahoo! Mail to HelpDesk.

Microsoft 365 email forwarding

Forward your emails from Microsoft 365 to HelpDesk and convert them into tickets.

Widgets

Integrate HelpDesk with OpenWidget

Explore how to connect HelpDesk with OpenWidget, allowing visitors to easily submit contact requests, suggestions, and feedback using user-friendly forms.

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