1. Learn more about the HelpDesk Marketplace, where you can install apps and grow your license with essential solutions.

    • Live Chat
    • Set up account
  2. In the HelpDesk settings, you can manage your inboxes, tags, canned responses, and email notifications.

    • Live Chat
    • Set up account
  3. Integrate HelpDesk with Facebook for streamlined customer support. Manage Facebook messages efficiently in one place.

    • Live Chat
    • Integrations
  4. Learn how you can edit the email template in HelpDesk to adjust it to your needs.

    • Live Chat
    • Set up account
  5. Discover the roles you can assign to the HelpDesk users.

    • Live Chat
    • Use HelpDesk
  6. Forward your emails from Microsoft 365 to HelpDesk and convert them into tickets.

    • Live Chat
    • Connect channels
  7. Learn how to add multiple email addresses to HelpDesk and create custom inboxes with automation rules.

    • Live Chat
    • Set up account
  8. Learn how to download, install, and configure Contact Form 7 for your WordPress. Use the CF7 plugin to get more messages from your website's visitors.

    • Live Chat
    • Connect channels
  9. Find all the open tickets in the "Tickets to handle" section.

    • Live Chat
    • Use HelpDesk
  10. Discover how to start using HelpDesk as your ticket management tool.

    • Live Chat
    • Set up account

Integrate with Facebook

1 min read
updated: Oct 8, 2024
HelpDesk
158 29

Use the methods provided to easily integrate HelpDesk with Facebook and improve customer support. Effectively manage your Facebook messages on a single, constantly updated dashboard.

How to integrate HelpDesk with FacebookLink icon

You can integrate using two simple methods:

  1. Add the HelpDesk forwarding address to the About section of your company’s Facebook profile.

Placement of the HelpDesk forwarding address.

Adding the HelpDesk forwarding address to the About section of the Facebook profile.

Note that if you set up the forwarding address correctly, you can use your business email address here instead of the HelpDesk forwarding address

  1. Use Zapier to create zaps dedicated to your business needs. 

Find out how to use Zapier to integrate HelpDesk with Facebook.

Using Zapier to integrate HelpDesk with Facebook — trigger examples.

Using Zapier to integrate HelpDesk with Facebook.

Choose a method that suits you and that you’re comfortable with.

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