1. Learn more about the HelpDesk Marketplace, where you can install apps and grow your license with essential solutions.

    • Live Chat
    • Set up account
  2. In the HelpDesk settings, you can manage your inboxes, tags, canned responses, and email notifications.

    • Live Chat
    • Set up account
  3. Integrate HelpDesk with Facebook for streamlined customer support. Manage Facebook messages efficiently in one place.

    • Live Chat
    • Integrations
  4. Learn how you can edit the email template in HelpDesk to adjust it to your needs.

    • Live Chat
    • Set up account
  5. Discover the roles you can assign to the HelpDesk users.

    • Live Chat
    • Use HelpDesk
  6. Forward your emails from Microsoft 365 to HelpDesk and convert them into tickets.

    • Live Chat
    • Connect channels
  7. Learn how to add multiple email addresses to HelpDesk and create custom inboxes with automation rules.

    • Live Chat
    • Set up account
  8. Learn how to download, install, and configure Contact Form 7 for your WordPress. Use the CF7 plugin to get more messages from your website's visitors.

    • Live Chat
    • Connect channels
  9. Find all the open tickets in the "Tickets to handle" section.

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    • Use HelpDesk
  10. Discover how to start using HelpDesk as your ticket management tool.

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    • Set up account

LiveChat integration: Add LiveChat agents to HelpDesk

1 min read
updated: Dec 9, 2024
HelpDesk
158 29

Once you integrated LiveChat and HelpDesk, you may want to invite your LiveChat agents to HelpDesk tickets. Give your support and sales teams the access to the entire conversation history with customers: both tickets and chats.

How to invite a LiveChat agent to HelpDeskLink icon

Make sure your LiveChat and HelpDesk accounts are connected.

Go to HelpDesk’s Agent section. Choose the “Agents from LiveChat” tab.

Agents from LiveChat to add in HelpDesk.

Click “Invite” next to the agent you’d like to invite.

Agents from LiveChat to add in HelpDesk - inviting agents.

Choose the agent’s role in HelpDesk and select “Invite.” Learn more about roles.

Agents from LiveChat to add in HelpDesk - confirming invitation.

And that’s it! Your agent can now start using HelpDesk.

When you invite an agent from LiveChat, you add a new agent to your HelpDesk subscription. Consult the pricing to learn more about the subscription plans.

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