1. Learn more about the HelpDesk Marketplace, where you can install apps and grow your license with essential solutions.

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  2. In the HelpDesk settings, you can manage your inboxes, tags, canned responses, and email notifications.

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  3. Integrate HelpDesk with Facebook for streamlined customer support. Manage Facebook messages efficiently in one place.

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  4. Learn how you can edit the email template in HelpDesk to adjust it to your needs.

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  5. Discover the roles you can assign to the HelpDesk users.

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  6. Forward your emails from Microsoft 365 to HelpDesk and convert them into tickets.

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  7. Learn how to add multiple email addresses to HelpDesk and create custom inboxes with automation rules.

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  8. Learn how to download, install, and configure Contact Form 7 for your WordPress. Use the CF7 plugin to get more messages from your website's visitors.

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  10. Discover how to start using HelpDesk as your ticket management tool.

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Log in with a custom SSO

1 min read
updated: Nov 20, 2024
HelpDesk
158 29

Managing multiple logins for team members can be a hassle when managing customer interactions or internal requests. Single sign-on (SSO) can make life easier.

SSO allows your team to access HelpDesk with one secure login credential, eliminating the need to remember separate passwords or create new accounts. It streamlines access, reduces password fatigue, and boosts productivity. By integrating SSO into your HelpDesk, users can enjoy a seamless login experience, enhancing security and ease of use.

Want to set up a custom SSO as your login method? Read the guide to learn the detailed steps and requirements for configuring custom SSO in your HelpDesk environment: Setting Up Custom SSO as Your Login Method.

Whether you’re looking to simplify user access or enhance your system’s security, SSO is worth exploring.

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