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  5. Discover the roles you can assign to the HelpDesk users.

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Navigating with keyboard shortcuts

2 min read
updated: Sep 26, 2024
HelpDesk
158 29

Keyboard shortcuts allow you to navigate the dashboard and perform actions in your application more quickly. These are built into HelpDesk, so you don’t have to do anything but use them.

Accessing the keyboard shortcuts listLink icon

To access the list of keyboard shortcuts, go to your profile settings in the sidebar menu.

There you’ll see a new section called “Keyboard shortcuts.” Click it to see the details.

Accessing the keyboard shortcuts list in HelpDesk.

Depending on whether you’re using a Windows or MacOS operating system, you’ll then see a complete list of keyboard shortcuts you can use to navigate the ticketing system and interact with customers daily in tickets.

Windows keyboard shortcutsLink icon

  • Ctrl + alt + j – Previous ticket
  • Ctrl + alt + k – Next ticket
  • Ctrl + alt + t – Tag ticket
  • Ctrl + alt + a – Assign agent
  • Ctrl + alt + s – Solve ticket
  • Ctrl + alt + c – Close ticket
  • Ctrl + alt + f – Follow ticket
  • Ctrl + alt + r – Reply
  • Ctrl + alt + n – Write a private note
  • Ctrl + enter – Submit message
  • Ctrl + alt + ↑ – Previous message in the conversation
  • Ctrl + alt + ↓ – Next message in the conversation
  • Shift + / – Show keyboard shortcuts list

Windows keyboard shortcuts in HelpDesk.

MacOS keyboard shortcutsLink icon

  • ⌃ + ⌥ + j – Previous ticket
  • ⌃ + ⌥ + k – Next ticket
  • ⌃ + ⌥ + t – Tag ticket
  • ⌃ + ⌥ + a – Assign agent
  • ⌃ + ⌥ + s – Solve ticket
  • ⌃ + ⌥ + c – Close ticket
  • ⌃ + ⌥ + f – Follow ticket
  • ⌃ + ⌥ + r – Reply
  • ⌃ + ⌥ + n – Write a private note
  • ⌘ + enter – Submit message
  • ⌃ + ⌥ + ↑ – Previous message in the conversation
  • ⌃ + ⌥ + ↓ – Next message in the conversation
  • Shift + / – Show keyboard shortcuts list

MacOS keyboard shortcuts in HelpDesk.

You can open keyboard shortcuts whenever you want, especially when handling tickets.

Handling tickets using keyboard shortcuts in HelpDesk.

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