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Guidelines on how to start using HelpDesk and create your first ticket
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In the HelpDesk settings, you can manage your inboxes, tags, canned responses, and email notifications.
Integrate HelpDesk with Facebook for streamlined customer support. Manage Facebook messages efficiently in one place.
Learn how you can edit the email template in HelpDesk to adjust it to your needs.
Discover the roles you can assign to the HelpDesk users.
Forward your emails from Microsoft 365 to HelpDesk and convert them into tickets.
Learn how to add multiple email addresses to HelpDesk and create custom inboxes with automation rules.
Learn how to download, install, and configure Contact Form 7 for your WordPress. Use the CF7 plugin to get more messages from your website's visitors.
Find all the open tickets in the "Tickets to handle" section.
Discover how to start using HelpDesk as your ticket management tool.
Guidelines on how to start using HelpDesk and create your first ticket
Read helpful and to-the-point articles on working with tickets, automating tasks, and managing your team. Make the most of HelpDesk features.
Forward messages from your communication channels to HelpDesk
Manage your subscription, the number of agents, and payments
Connect HelpDesk with other tools you use every day
Grab the complete and interactive handbook on HelpDesk ticketing system. The helpful tips and the top-performing ideas are at your fingertips.
Browse HandbookLearn how to set up email forwarding in your email service provider to manage the entire email communication in HelpDesk.
Ticket rating helps you gather feedback from your customers.
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