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Discover how to use HelpDesk and find answers to your questions

  1. Learn more about the HelpDesk Marketplace, where you can install apps and grow your license with essential solutions.

    • HelpDesk Q&A Center and Support
    • Set up account
  2. In the HelpDesk settings, you can manage your inboxes, tags, canned responses, and email notifications.

    • HelpDesk Q&A Center and Support
    • Set up account
  3. Integrate HelpDesk with Facebook for streamlined customer support. Manage Facebook messages efficiently in one place.

    • HelpDesk Q&A Center and Support
    • Integrations
  4. Learn how you can edit the email template in HelpDesk to adjust it to your needs.

    • HelpDesk Q&A Center and Support
    • Set up account
  5. Discover the roles you can assign to the HelpDesk users.

    • HelpDesk Q&A Center and Support
    • Use HelpDesk
  6. Forward your emails from Microsoft 365 to HelpDesk and convert them into tickets.

    • HelpDesk Q&A Center and Support
    • Connect channels
  7. Learn how to add multiple email addresses to HelpDesk and create custom inboxes with automation rules.

    • HelpDesk Q&A Center and Support
    • Set up account
  8. Learn how to download, install, and configure Contact Form 7 for your WordPress. Use the CF7 plugin to get more messages from your website's visitors.

    • HelpDesk Q&A Center and Support
    • Connect channels
  9. Find all the open tickets in the "Tickets to handle" section.

    • HelpDesk Q&A Center and Support
    • Use HelpDesk
  10. Discover how to start using HelpDesk as your ticket management tool.

    • HelpDesk Q&A Center and Support
    • Set up account

Discover HelpDesk step by step

Grab the complete and interactive handbook on HelpDesk ticketing system. The helpful tips and the top-performing ideas are at your fingertips.

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Ticket rating helps you gather feedback from your customers.

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