Set up account
Guidelines on how to start using HelpDesk and create your first ticket
First steps in HelpDesk
Discover how to start using HelpDesk as your ticket management tool.
Check out the list of HelpDesk sub-processors.
In the HelpDesk settings, you can manage your inboxes, tags, canned responses, and email notifications.
HelpDesk's migration to Text Accounts lets users access all products from a single platform. Streamline your login process effortlessly.
Set basic settings
Add Agent signatures to add a personal touch to your ticket responses.
Learn more about the HelpDesk Marketplace, where you can install apps and grow your license with essential solutions.
Enhance your HelpDesk profile by customizing your avatar. Show off your personal style and make every interaction with team members more distinctive.
Learn how to set up custom SSO in HelpDesk to streamline user access and improve security.
Learn how you can edit the email template in HelpDesk to adjust it to your needs.
Learn how to add multiple email addresses to HelpDesk and create custom inboxes with automation rules.
Learn how to enable browser notifications to be notified of any new ticket activity.
Learn how to set up the custom domain, forwarding address, and reply address.
Learn how to solve issues with hard bounces and configure Apple Private Relay.
Learn to set up your DMARC record policy. Follow step-by-step instructions to switch from strict to relaxed SPF alignment for smoother email authentication.
