Use tag suggestions

AI-powered tag suggestions help you categorize tickets instantly by recommending the most relevant tags based on ticket content. Enjoy quicker, more accurate organization without the hassle of manual sorting or guessing.

Tag suggestions in the ticket details in HelpDesk.

How it works

When a new ticket is created or a resolution is underway, AI scans its content and identifies key topics. It then suggests relevant tags from your predefined list, ensuring consistency and alignment with your existing tagging system.

You can easily accept or remove the suggested tags as needed. Applied tags help with tracking, searching, and reporting, making ticket management more efficient and organized.

Why use tag suggestions?

• Save time. There’s no need to manually add tags because AI does it for you.
• Ensure consistency. Keep ticket categories uniform across your team.
• Improve efficiency. Quickly find related tickets and resolve cases faster.
• Enhance reporting. Well-organized tags improve tracking, analytics, and automation.

How to use tag suggestions

Open a ticket of your choice in your HelpDesk workspace.

Look for the “Suggested tags” section in the ticket details. AI scans the ticket content and the system’s existing data to recommend the most relevant tags, helping you categorize and resolve tickets.

Click to apply the recommended tags or adjust them as needed.

The ticket is now detailed with suggested tags and categorized on point.

FAQs regarding tag suggestions

Can I add custom tags?

Yes. You can still add or edit tags manually alongside AI suggestions.

Do tag suggestions work on all tickets?

AI provides suggestions for tickets where enough content is available to analyze.

Will tags replace my existing tags?

No. AI only suggests tags. You have full control over what gets applied.