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Make your school, college, or university a place where every student and teacher gets help exactly when they need it. Open the door to learning for everyone, making success easier to achieve.
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Prioritize your students' well-being with the HelpDesk school ticketing software for academics.
Group all technical, administrative, and facility queries to ensure thorough and timely resolutions.
Get a school management system that adapts to your institution's growth, offering steady, high-quality support without requiring many extra resources.
Amplify interactions between students, teachers, departments, school offices, and services. Promote proactive reporting.
Turn all student messages from email, social media, or forms into tickets, which you can quickly prioritize in one simple dashboard. Answer inquiries in minutes and provide the best support for students.
Track details about students' progress using tags and custom fields. Share private notes with other teachers, capturing optimistic or concerning observations about your students for later reference.
Protect your students' data, such as their academic progress, personal details, age, and so on, to increase trust and confidence. Also, keep personal and professional data safe from unauthorized access.
Equip your professors with features like private notes and agent collision detection. These can significantly enhance teamwork among teachers and ensure that all school members are synchronized and well-informed.
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Improve teamwork and monitor staff requirements to create a stress-free environment. Use automation for efficient issue resolution, benefiting students and teachers.
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Be transparent about the resolution stage using ticket statuses: open, pending, closed, solved, and on hold. Keep students informed of progress to reduce anxiety and frustration.
Follow trends in the issues reported (for example, Wi-Fi connectivity, and access to learning materials) and proactively address systemic issues before they affect a larger group of students.
Reduce wait times and accelerate issue resolution by creating workflows. Use macros to ensure that students receive accurate and consistent information regardless of who's handling their queries.
Use tags to efficiently categorize and prioritize tickets, ensuring that issues such as classroom technical malfunctions or administrative inquiries are swiftly routed to the school office or appropriate personnel.
Whenever we talk to a student using a ticket, we almost always get good feedback, especially when it comes to response time.
Melissa Hannam,tickets are handled within four hours through prioritization and tagging.
actions performed by workflows instead of agents.
Get HelpDesk for a free 14-day trial and create an account.
Forward messages from your current support inbox to HelpDesk.
Start receiving tickets from your team and students.
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Automate educational operations in schools and universities for quicker case analysis, freeing up valuable time and resources from manual tasks.
Craft clear messages for students and teachers. Enable professors to automatically enhance their replies, making them more comprehensive and informative, and improve the quality of support they provided.
Use the ticket summary feature to swiftly provide concise overviews of students’ tickets. Enhance the efficiency of professors by allowing them to quickly grasp case details.
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Explore better ticket management in education with HelpDesk
Free 14-day trial No credit card required Advanced ticketing made easy
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