Free 14-day trial Shopify messages as tickets Unified Shopify billing
Trusted by 7,000+ customer success experts
Managers' favorite
Get your new HelpDesk license directly from the Shopify Marketplace. With just a few clicks, you can launch your in-store ticketing system and handle customer requests immediately. No complicated setup—just quick and slick integration.
Use advanced automations and AI features to automate responses, categorize tickets, and assign Shopify messages to your team. Speed up resolution times and tackle more complex cases by letting HelpDesk handle the repetitive tasks for you.
Set up a HelpDesk email for your Shopify store to keep all your communications in one spot. Bring together messages from different channels to easily track customer ticket history. Give consistent assistance and never miss a thing.
Free 14-day trial Smart features Result-driven system
The minute you create the automation rules, you can mark it as ready to go live, and it immediately starts working for you.Melissa Hannam,
100+
tickets are handled within four hours through prioritization and tagging.
7,000
actions performed by automation rules instead of agents.
You can create ticketing lists using defined filters or tags - it helps to manage tasks between teammates.
Anna from CUX
We can manage all support tickets from one place. It gives us the opportunity to be more organized.
Michael from Vendict
We care about the individual approach to the customer, and HelpDesk supports us in this.
Maryna from Snovio
Time saver
Browse your customer shopping history when they submit a ticket using their registered email address. Get useful info on their past purchases to offer personalized support. Resolve issues on the first try and build better relationships.
Money saver
Access trusted HelpDesk collaboration tools to handle every request that comes to Shopify. Write private notes, guide your teammates, avoid overlap with collision detection, and assign tasks clearly to keep everyone in sync.
Manage your HelpDesk subscription effortlessly through Shopify. By combining all your payments into one Shopify invoice, you can simplify your billing process and cut down on financial headaches. Keep track of expenses and make timely payments.
Pass messages from your store's contact forms to HelpDesk using a dedicated forwarding address. As a result, customer inquiries become easy-to-manage tickets. You can then detail cases as needed and assign them to the right experts.
Become a Solution Partner and quickly set up HelpDesk accounts for your Shopify clients directly through the Partner App. Monitor your performance and see your current earnings.
Go to Partner ProgramAny time you need help, you can count on our Support Heroes. They are strong, they are fast, and they will help you - no matter the time!
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Shopify is an ecommerce platform that, when combined with HelpDesk, gives you a comprehensive approach to the customer shopping flow. Your ecommerce support team will have control over the entire purchasing process. Work quicker, and build a deeper understanding of your customers.
Connect your Shopify store with HelpDesk
Experience the HelpDesk and Shopify integration to give excellent customer service. Show the utmost care in every conversation and win more sales.
Free 14-day trial No credit card required Forms turned into tickets
You'll be in
good company
