5-star rated collaboration features
Turn IT requests into actionable tickets and empower your team to provide exceptional support on a case-by-case basis.
Real-time case refreshing 100% customizable auto-rules
Trusted by companies that rely on IT requests daily
From access requests to troubleshooting, turn IT tasks into smooth sailing for agents.
Turn IT requests into trackable tickets you can monitor from start to finish, all on one dashboard.
Set up rules that fit your team flow. Automate approvals, assignments, and other repetitive tasks with ease.
Use clear reports and analytics to spot trends, improve processes, and make smarter decisions.
Easily adapt ticketing software settings to match your organization's unique requirements.
Share tasks, update ticket details, and keep agents in sync with live teamwork features.
Use intuitive and user-friendly navigation for both IT teams and users submitting requests.
Protect sensitive information with advanced encryption and ensure compliance with GDPR standards.
Get started in no time with ready-to-use rules templates and enjoy organized data in every ticket.
Discover the four steps describing the HelpDesk ticket handling process.
Your teammate or an external requester fills out a simple form, whether they need help fixing something or setting it up.
The request automatically becomes a ticket with all the details your team needs. No extra steps, just ready-to-go action.
Smart rules or your team assign the ticket to the right person. Prioritize, collaborate, and push requests down the path.
Close the ticket when done and notify everyone. The requester stays informed, and your team tackles the next task.
Equip your IT team with smart, adaptable request forms
Free 14-day trial Forms for all IT scenarios
How IT request forms change ticket management
Browse common HelpDesk IT request forms and see how perfect they are for any IT task.
Try HelpDesk ticketsStreamline requests for new hardware or software. Track the process from the initial request to delivery. Learn more
Grant, change, or revoke access to systems and software with zero effort. Keep permissions organized and secure. Learn more
Capture and prioritize IT issues easily. From troubleshooting to quick fixes, this form keeps your team on track. Learn more
Organize IT changes with ease. Gather approvals and track progress to ensure everything runs well. Learn more
Standardize the way your team handles IT issues. Every request becomes a trackable ticket for clear resolution. Learn more
Manage equipment upgrades, software setups, and infrastructure improvements. Learn more
Process system or software access requests quickly. Keep workflows secure and seamless. Learn more
Handle requests for laptops, monitors, or any other hardware. Track every step from the ask to the delivery. Learn more
Melissa Hannam
Valley Driving School
Automation rules are definitely one of the bonuses of using HelpDesk. Already some of our rules have been used over 2,000 times each, and the time and effort savings are incredible!
Melissa Hannam, Valley Driving School
A single rule has performed the work of agents over 7,000 times.
Over 100 tickets are handled within four hours through prioritization and tagging.
The team saves four hours handling tickets after the weekend. It's a 50% decrease in ticket resolution time.
HelpDesk turns every request into a trackable ticket, making it easy to organize, prioritize, and resolve. You can assign tasks, set deadlines, and monitor progress in real time so that each ticket is handled perfectly.
Absolutely! You can create automation rules that work perfectly for your team. Find out more about rules and automation in HelpDesk.
Yes, we connect with popular tools like Jira, Slack, and more for seamless IT management. Find out more about integrations in HelpDesk.
Definitely. We prioritize data protection with top-tier encryption and compliance standards. Read more about HelpDesk security.
We are ready 24/7 to answer your question
Any time you need help, you can count on our Support Heroes. They are strong, they are fast, and they will help you - no matter the time!
Chat with usReady to simplify your IT request management?
Free 14-day trial Real-time data tracking Cloud-based and mobile-friendly
You'll be in
good company