5-star rated collaboration features

Create, customize, and simplify IT request forms effortlessly

Turn IT requests into actionable tickets and empower your team to provide exceptional support on a case-by-case basis.

Real-time case refreshing 100% customizable auto-rules

HelpDesk IT request form

Trusted by companies that rely on IT requests daily

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Why HelpDesk is the preferred choice for IT teams

From access requests to troubleshooting, turn IT tasks into smooth sailing for agents.

Turns requests into tickets

Turn IT requests into trackable tickets you can monitor from start to finish, all on one dashboard.

Automation-ready

Set up rules that fit your team flow. Automate approvals, assignments, and other repetitive tasks with ease.

Insight-driven

Use clear reports and analytics to spot trends, improve processes, and make smarter decisions.

Customizable and flexible

Easily adapt ticketing software settings to match your organization's unique requirements.

100% collaboration-friendly

Share tasks, update ticket details, and keep agents in sync with live teamwork features.

Easy for everyone to use

Use intuitive and user-friendly navigation for both IT teams and users submitting requests.

Enterprise-grade secure

Protect sensitive information with advanced encryption and ensure compliance with GDPR standards.

Ready in minutes

Get started in no time with ready-to-use rules templates and enjoy organized data in every ticket.

Try HelpDesk request forms for free

Free 14-day trial

How the IT request form works

Discover the four steps describing the HelpDesk ticket handling process.

Receiving tickets in HelpDesk
1

Get the request

Your teammate or an external requester fills out a simple form, whether they need help fixing something or setting it up.

Browsing tickets in HelpDesk
2

Browse the created ticket

The request automatically becomes a ticket with all the details your team needs. No extra steps, just ready-to-go action.

Assigning tickets in HelpDesk
3

Assign and act

Smart rules or your team assign the ticket to the right person. Prioritize, collaborate, and push requests down the path.

Resolving tickets in HelpDesk
4

Resolve and notify

Close the ticket when done and notify everyone. The requester stays informed, and your team tackles the next task.

Equip your IT team with smart, adaptable request forms

Free 14-day trial Forms for all IT scenarios

How IT request forms change ticket management

Saving time with IT request forms change ticket management: 2s to convert a request into a ticket, 24/7 uninterrupted support availability, ∞ customization options to match your work, 100% accurate ticket routing with smart automations, 0 coding required for setup, Real-time updates and tracking for every ticket

Designed for IT professionals, adapted for every scenario

Browse common HelpDesk IT request forms and see how perfect they are for any IT task.

Asset request form

Asset request form

Streamline requests for new hardware or software. Track the process from the initial request to delivery. Learn more

User access control form

User access control form

Grant, change, or revoke access to systems and software with zero effort. Keep permissions organized and secure. Learn more

IT support request form

IT support request form

Capture and prioritize IT issues easily. From troubleshooting to quick fixes, this form keeps your team on track. Learn more

Differences between HelpDesk IT request forms vs basic forms

Feature
HelpDesk IT request form Basic IT form
Request-to-ticket simplicity
Yes
No
Real-time collaboration
Yes
No
Fully customizable automations
Yes
No
Intuitive for all users
Yes
No
Built-in analytics
Yes
No

Melissa Hannam
Valley Driving School

Automation rules are definitely one of the bonuses of using HelpDesk. Already some of our rules have been used over 2,000 times each, and the time and effort savings are incredible!

Melissa Hannam, Valley Driving School

7,000

A single rule has performed the work of agents over 7,000 times.

100+

Over 100 tickets are handled within four hours through prioritization and tagging.

50%

The team saves four hours handling tickets after the weekend. It's a 50% decrease in ticket resolution time.

Frequently Asked Questions

How does HelpDesk enable IT request management?

HelpDesk turns every request into a trackable ticket, making it easy to organize, prioritize, and resolve. You can assign tasks, set deadlines, and monitor progress in real time so that each ticket is handled perfectly.

Can rules be customized?

Absolutely! You can create automation rules that work perfectly for your team. Find out more about rules and automation in HelpDesk.

Do you offer integrations?

Yes, we connect with popular tools like Jira, Slack, and more for seamless IT management. Find out more about integrations in HelpDesk.

Is HelpDesk secure?

Definitely. We prioritize data protection with top-tier encryption and compliance standards. Read more about HelpDesk security.

Have other questions?

Chat with us.

HelpDesk's Support Team

We are ready 24/7 to answer your question

Any time you need help, you can count on our Support Heroes. They are strong, they are fast, and they will help you - no matter the time!

Chat with us

Ready to simplify your IT request management?

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