Agent Activity Report
Measure your agents' activity and manage their work more efficiently
Track when your agents log in, start accepting chats, change their status, and go offline throughout their shift each day.
This report is particularly useful when you want to stay in control of what your agents do at work and to spot possible work avoidance.
Key Features
See only the information you need
Create custom reports
Benefits
Track and manage employee hours
Use the Agent Activity Report to see when and for how long your agents were chatting.
App Terms
Legal Terms
By installing this app, you agree to the Marketplace Terms.
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Tutorial & Support
How to use this app
To get help and support contact Text. You can also suggest improvements or request new features in the upcoming versions of Agent Activity Report.
In HelpDesk, we always appreciate creative and problem-solving apps, so at our own sole discretion, from time to time, we may grant some applications the “Verified” status (represented by a badge or so-called badged applications). The „Verified” status confirms only that an application went through our usability review from the user's perspective. In any case, it is the Application Provider who has full responsibility for the application and its security level towards clients and any other third party.