Chat Response Time Report

Chat Response Time Report

Shorten your response time and improve customer satisfaction

$7 / mo, per agent
7-day free trialVerified
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Developed by Text
Works with   LiveChat
  • Chat Response Time Report
  • Chat Response Time Report - filters

Chat Response Time Report gives you the tools to measure the performance of your agents. You can see how long your customers are waiting for the first message and all the other messages separately.

Fast response time is crucial for customers as it has a huge impact on their overall satisfaction, so it's always good to keep an eye on this metric.

Key Features

See only the information you need

All reports can be filtered to show results for specific conditions making data analysis easier.

Create custom reports

All reports can be saved to a CSV file.

Benefits

Shorten your response time

Use the response times report to spot agents who could speed up their work.

App Terms

Legal Terms

By installing this app, you agree to the Marketplace Terms.

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Tutorial & Support

How to use this app

To get help and support contact Text. You can also suggest improvements or request new features in the upcoming versions of Chat Response Time Report.

In HelpDesk, we always appreciate creative and problem-solving apps, so at our own sole discretion, from time to time, we may grant some applications the “Verified” status (represented by a badge or so-called badged applications). The „Verified” status confirms only that an application went through our usability review from the user's perspective. In any case, it is the Application Provider who has full responsibility for the application and its security level towards clients and any other third party.

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