![Ping](https://cdn.livechat-files.com/api/file/developers/img/applications/bxPyyM-Gg/icons/eSTYIm_Mg-480x480.png)
Ping
Send out notifications to various channels and manage them all from one place
Ping allows you to send notifications about chat events to popular channels, some of which you almost certainly already use: Slack, Microsoft Teams, Discord, SMS, and email. You set up those notifications per LiveChat group.
You can choose to be notified about:
- incoming chats
- chat deactivation
- pre-chat and post-chat survey submission
- chat rating (rated good ?, rated bad ? )
- chat comment left by a customer (part of chat rating)
Slack, Microsoft Teams, and Discord notifications come out of the box and are unlimited. For SMS and email, you start with a set of 10 notifications you can use for both channels. If you need to, you can always purchase extra notifications as in-app upgrades.
Use cases: Keep track of new chats and the ones being deactivated. Collect info about chat rating to analyze your agents’ performance. Use notifications to create automated workflows.
? Contact the developer to request other channels you’d like Ping to support.
In-App Upgrades
- 100 Credits$2 one-time paymentBuy 100 credits
- 1000 Credits$14 one-time paymentBuy 1000 credits
- 500 credits$8 one-time paymentBuy 500 credits
Key Features
Set up notifications for chat events
One app to manage all your notifications
Unlimited notifications to Slack, Microsoft Teams, and Discord
A free starter pack of email and SMS notifications
Benefits
Never miss important info
Variety of services
Convenience of use
Automate your work
App Terms
Legal Terms
By installing this app, you agree to the Marketplace Terms, App Privacy Policy and Scopes listed in this section.
Scopes
Installing Ping will give the developer access to:
View
Agents, Groups
Edit
Chats, Webhooks and integrations, Settings
Ratings & Reviews
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Tutorial & Support
How to use this app
Follow the app tutorial with setup instructions on how to use and properly configure this app with your LiveChat account. To get help and support contact SKlabs. You can also suggest improvements or request new features in the upcoming versions of Ping.
In HelpDesk, we always appreciate creative and problem-solving apps, so at our own sole discretion, from time to time, we may grant some applications the “Verified” status (represented by a badge or so-called badged applications). The „Verified” status confirms only that an application went through our usability review from the user's perspective. In any case, it is the Application Provider who has full responsibility for the application and its security level towards clients and any other third party.