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Rich Messages
Engage your customers with rich, beautiful messages.
Make chatting effortless and engaging with visually appealing messages
Are you struggling to hold your customers’ attention during chats? Do you want to save time and boost communication with them simultaneously?
You’ve just found the perfect solution. With Rich Message configurator, you can make your messaging more appealing to your customers by sending beautifully looking images with ready-made actions to pick by your customers.
What is a Rich Message?
A Rich Message is a visually attractive message you can create to boost your customer experience. It can contain not only plain text but also images and a set of clickable predefined responses and links that make chatting easy and engaging. You can craft them effortlessly with just a few clicks and use them over and over, creating consistent and engaging communication.
How can you use Rich Messages?
Rich Messages are your go-to for keeping your customers engaged and interested. You can use them in countless creative ways, so let your imagination run wild!
Our clients especially love using Rich Messages to:
- Present a product or service to a customer in a visually appealing way
- Inform customers about current promotions, hot deals, sales, etc.
- Ask a series of questions that help solve the customer’s issue quicker
- Send customers beautifully designed location/contact information, links to FAQs or other vital information, etc.
How does it work?
Just create one of the three types of messages: a single card, a carousel made from multiple cards, or quick replies, and use them when chatting whenever you need. No need to be a tech expert to do it – the power of engaging, visually appealing communication is right at your fingertips. And if you need to modify your messages to suit the client you are talking to, you’ll also do it easily and quickly.
Being rich has never been so easy! ?
So start using Rich Messages today and set new milestones for your business.
Key Features
Wide range of choice
One for all, all for one
Easy to manage
Sending straight from the message box
Benefits
Time-saving, stress-free
Faster and better customer serving
Several types of customer interactions
Ensure engaging communication
Easy-to-make consistency
App Terms
Legal Terms
By installing this app, you agree to the Marketplace Terms, App Privacy Policy and Scopes listed in this section.
Scopes
Installing Rich Messages will give the developer access to:
View
Agents, Groups, Settings
Edit
Chats, Customers, Archives
Ratings & Reviews
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Tutorial & Support
How to use this app
Follow the app tutorial with setup instructions on how to use and properly configure this app with your LiveChat account. To get help and support contact LiveChat Integrations. You can also suggest improvements or request new features in the upcoming versions of Rich Messages.
In HelpDesk, we always appreciate creative and problem-solving apps, so at our own sole discretion, from time to time, we may grant some applications the “Verified” status (represented by a badge or so-called badged applications). The „Verified” status confirms only that an application went through our usability review from the user's perspective. In any case, it is the Application Provider who has full responsibility for the application and its security level towards clients and any other third party.