Jumping from one communication software to another can be inconvenient and time-consuming. Slack for LiveChat creates a powerful combination by bringing the two sides together.
Connecting your organization’s LiveChat account with a Slack workspace lets your agents chat from either software. Whatever happens in LiveChat is instantly reflected on Slack, providing you with seamless communication experience.
LiveChat lets you route customers from specific pages to dedicated groups. You can combine this mechanism with Slack channels, making sure that the customers who visited the pricing page chat with sales specialists.
The Slack for LiveChat integration lets you transform a chat into a public or private channel. All agents can join a chat on a public channel, but their messages won’t be visible to customers. This way customers won’t get any messages sent by accident. It’s also a great way to help agents tackle difficult cases together.
How it works? ? 1. Install Slack for LiveChat ⚙️ 2. Use Settings button on this page to manage integration ? 3. Link your Slack account with LiveChat ? 4. Configure channel routing, and connect the Slack Channel with the LiveChat Group ? 5. From now on you will see upcoming chats on Slack ? 6. Reply in a public or private channel
Key Features
You can now use Slack slash commands.
- /tag - tags a chat
- /ticket - create a ticket with the chat transcript
- /canned - let's you choose canned response
Benefits
App Privacy
The developer Sikora Works indicated that the app’s privacy practices may include handling of user data. You can learn more in the app’s Privacy Policy. App installation indicates your acceptance of the terms and conditions set by Text, Inc. Marketplace.
Tutorial & Support
How to use this app
Follow the app tutorial with setup instructions on how to use and properly configure this app with your LiveChat account. To get help and support contact Sikora Works. You can also suggest improvements or request new features in the upcoming versions of Slack for LiveChat.