![Super Vision](https://cdn.livechat-files.com/api/file/developers/img/applications/O8gMQb6ZR/Z7PGQb6ZR-icon-480x480.png)
Super Vision
Supervise chats of all agents on one page
One and only Super Vision app makes your work easier than ever. Keep a finger on the pulse, by tracking up to 8 ongoing chats on a single screen. You can also scroll to show even more chats on the same page. No more switching between windows to see how other agents respond to customers' inquiries!
π§βπ It's a perfect tool to onboard your new agents and make sure they're doing well. If not, contact them and help directly via private message. New agents can also use Super Vision to watch chats of more experienced colleagues. Use filters to only see chats from selected agents and groups.
π See what the customer is about to write and check your agent's answer with the sneak peek option. Use canned responses to help them even faster!
β‘οΈ Read in our case study how Georgios Kavazis β head of customer support at Notesco uses Super Vision in everyday work.
Key Features
Live monitoring of up to 8 and more conversations
The automatic appearance of incoming chat
Canned responses
The delivery status of agent's and customer's messages
Enhanced customer journey tracking
Tips & prompts whispering
Real-time message preview
Filtering chats by agent and/or group
Visible survey results and custom variables
Rich messages
Benefits
ποΈ Monitor multiple chats at once
π Avoid any mistakes your team could make
β° Help your team react quickly and properly in unusual tasks
π Increase your team efficiency
π¨βπ Help your agents during their onboarding process
π€ Monitor how connected chatbots work
π€ Make sure your agents represent right support standard
π Monitor response time of your agents in real time
π₯ Get help immediately
π Transcript of archived chats
App Terms
Legal Terms
By installing this app, you agree to the Marketplace Terms, App Privacy Policy and Scopes listed in this section.
Scopes
Installing Super Vision will give the developer access to:
View
Agents, Chatbots, Customers, Groups, Tools, Reports
Edit
Archives, Subscription, Chats, Settings
Ratings & Reviews
5out of 5 β’ 5 Ratings
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Tutorial & Support
How to use this app
Follow the app tutorial with setup instructions on how to use and properly configure this app with your LiveChat account. To get help and support contact .BespokeChat. You can also suggest improvements or request new features in the upcoming versions of Super Vision.
In HelpDesk, we always appreciate creative and problem-solving apps, so at our own sole discretion, from time to time, we may grant some applications the βVerifiedβ status (represented by a badge or so-called badged applications). The βVerifiedβ status confirms only that an application went through our usability review from the user's perspective. In any case, it is the Application Provider who has full responsibility for the application and its security level towards clients and any other third party.