Twilio SMS

Twilio SMS

Send and receive SMS text messages in LiveChat. Be where your customers are.

Verified
4.17 •
Rate this app
Developed by Text
Works with   LiveChat
  • App Screenshot

SMS messages have a 98% open rate. Get noticed and communicate where it's most convenient for customers.

Integrate Twilio with LiveChat to receive and reply to SMS text messages right in the LiveChat agent app. There's no new interface to learn. Chat just as you do when customers contact you through other channels.

All you need to get started is a Twilio account and an eligible phone number (you can also get a number from Twilio). In a few clicks you'll be able to receive and reply to text messages using one or more telephone numbers.

Route SMS messages from each number to the LiveChat group of your choice. Texts to a sales number can be routed to your sales LiveChat group, for example.

Note that while the integration with LiveChat is free, charges may apply for using Twilio. Check your Twilio account information for more details.

Key Features

Receive and reply to SMS text messages in LiveChat

Answer product questions and keep users informed. Send personalized promotions in replies to text messages from customers.

Route messages to the right person or group

Set up one or more phone numbers and route SMS messages to the appropriate LiveChat group.

Benefits

Get noticed by customers

SMS messages have a 98% open rate. Get noticed and use personalized messaging on a channel convenient for customers.

Engage and respond to customers where they prefer to talk

Customers expect businesses to adapt to their communication preferences. Make it simpler to chat by SMS with Twilio and LiveChat.

App Terms

Legal Terms

By installing this app, you agree to the Marketplace Terms.

Ratings & Reviews

4.17out of 5 • 6 Ratings

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How would you rate this app?

Luke

Ideal for providing SMS Support, and there are other costs than the SMS cost itself from Twilio. nice

Michael

Doesn't support MMS.

Steve

Can't send new SMSs, only reply to SMS. It has no contacts or any way of labeling users. Other than those two missing features, it works well.

Tutorial & Support

How to use this app

Follow the app tutorial with setup instructions on how to use and properly configure this app with your LiveChat account. To get help and support contact Text. You can also suggest improvements or request new features in the upcoming versions of Twilio SMS.

In HelpDesk, we always appreciate creative and problem-solving apps, so at our own sole discretion, from time to time, we may grant some applications the “Verified” status (represented by a badge or so-called badged applications). The „Verified” status confirms only that an application went through our usability review from the user's perspective. In any case, it is the Application Provider who has full responsibility for the application and its security level towards clients and any other third party.

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