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Explore HelpDesk’s features designed for email management. Reply faster with canned responses. Create teams and automation rules. Bring all customer communication to one place.
Choose a monthly or annual subscription. HelpDesk’s flexible plans mean you’ll find one that fits just right. Create "Viewer" accounts to invite everyone from your team for free.
Get premium real-time support from the HelpDesk team at any time of the day or night. Our team works around the clock to answer your questions.
Your customers can rate your ticket responses. Read their comments to find out what is important for them and how you can adjust your customer service to match their expectations.
Get feedback from customers
Take a look at HelpDesk reports to find out how well you’re doing in customer service. Compare global data or team stats to learn more about your performance.
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Speed up your customer service workflow with HelpDesk features.
Connect multiple addresses to your HelpDesk account. Create teams of agents responsible for particular tasks. Define rules to assign tickets automatically.
Use automation now
Prepare responses for frequently asked questions and use them in your replies with a simple shortcut. Cut down on the time needed to solve a ticket.
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Integrate HelpDesk with LiveChat to maximize your customer service results. Use both chats and tickets to support your customers. Make sure they can reach out to you using their preferred communication channel.
Try multichannel customer serviceUse HelpDesk software to provide services that match your company’s goals and organizational structure.
Stay in touch with your customers
Create a team that provides general support to all customers. They can answer standard questions instantly and redirect more complex cases to specialized teams. Make sure your customers can easily reach you.
Solve complicated issues
Redirect technical issues to a specialized department within your company. More efficiently solve cases that require advanced technical knowledge. Analyze tech questions and eliminate bugs.
Increase your sales
Online forms are a great source of leads. Use a ticketing system to classify leads and stay in touch with potential customers. Give precise information about products and build relationships with your future customers.
Solve IT tickets
Companies need a place for their employees to ask about access tokens, hardware exchange, and instructions on how to use company software. Give your employees an easy way to reach out when they have tech questions.
Introduce users to your software
Use HelpDesk during the first days of the user journey. Connect with your customers to improve UX based on their feedback. Nurture the relationship with personalized support.
For companies that want to provide around-the-clock email support. Stay in touch with your customers or try our integration with LiveChat to support multichannel communication.
Connect with your customers
Create a schedule for your support team. Optimize your workflow using automated responses when you’re away. Let your customers know when you’re available and how fast they can expect a response.
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