Step up your team productivity and infuse accountability with our ticketing system. Work side-by-side on customer cases that always match your talents.
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Over 7000 support experts actively collaborate in HelpDesk right now
Map out the actual structure of your organization in the HelpDesk ticketing system to better distribute cases and collectively beat customer expectations.
Create as many teams as you need to strategically align specialists based on their skill sets, languages, departments, nature of the case, or work hours.
Put people in roles where they feel comfortable. Engage assisting agents, managing admins, or cost-free viewers who can browse tickets without modifying them.
Work booster
Customize and set up multiple email templates for each team. Express your brand and your teams' goals by refining the look and feel of your outgoing messages.
tickets are handled within four hours through prioritization and tagging.
7,000actions performed by automation rules instead of agents.
It was nice to be able to look at the workflow examples that are ready to go. It's really simple.
It was nice to be able to look at the workflow examples that are ready to go. It's really simple.
Melissa Hannamthe Director of Marketing at Valley Driving School
No case is a struggle when you handle tickets as a team! Increase joint productivity with a robust help desk system for effective collaboration and end-to-end task coordination.
Take on the role of a ticket follower to supervise the ticket-resolving process. Follow the case to get instant notifications of any updates and assure optimal guidance.
Bring in other people who you think should be updated on the case. Add the "People in the loop" parameter to email templates so your recipient knows exactly who's involved.
Managers' favorite
Go with a manual, supervisor, or automated process to share duties and clarify ticket ownership. Always assign a capable agent who can sort out the customer case ASAP.
Save big time as a team during
the free 14-day trial
Deliver superior customer support and link to an expert-appreciated HelpDesk.
Free 14-day trial Smart collaboration features No credit card required
Free 14-day trial Smart collaboration features No credit card required
Keep the momentum going and dodge duplicate tasks by staying in tune with your teammates. Use advanced collaboration features to track each other's progress.
Loved by teams
Automatically distribute tickets using the round-robin option to keep workloads well-balanced and ensure quick and informed responses. Let fairness rule in your processes.
Track the collision detector and be aware of your teammates' ticket progress. Use this option to plan your tasks, align your efforts, and achieve greater efficiency as a team.
Foster a seamless work environment by sharing your ticket filtering settings as a "Shared view" with your teammates. Empower them to contribute to common goals.
Loved by teams
Equip your team with helpful solutions. Upgrade collaboration and productivity with smart and market-breaking apps dedicated only to HelpDesk.
Watch your teamwork thrive in HelpDesk
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You'll be in
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