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Maintain high employee engagement by implementing the HR ticketing system. Improve employee satisfaction and productivity and streamline recruitment processes with the best HR tools.
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Optimize your HR team's effectiveness with help desk ticketing software for your business.
Enhance the candidate experience with customized messages. Craft personalized emails with job details, addressing applicants by name. Ensure real-time updates about the recruitment process straight in the HR platform.
Use the HR app to automate the categorization and prioritization of inquiries and address common questions with instant responses. Collect feedback on resolved issues to improve the human resources team's efficiency.
Track key recruitment data, such as the number of new tickets with CVs or first response time to assess your time-to-hire. Improve HR strategies with advanced analytics and reports to determine what employees need.
Speed up responding to employees or candidates with canned responses. Quickly address common inquiries by copying and pasting pre-defined replies with one click directly in the HR software.
Use tags and custom fields to save applicant information for personalized messages. Add private notes on candidate interactions, capturing impressions for later use by your team.
Send private notes to teammates during the recruitment to brief them about progress. Use reports to inform the team about closed tickets, resolved cases, and the number of new employees.
Set up automations to delegate repetitive tasks. Respond more precisely to requests from employees and candidates. Prepare them in a second so you can focus on improving employee satisfaction and optimizing staff management.
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Streamline collaboration among employees and track their needs to promote staff loyalty. Use workflow optimization tools to solve issues more effectively.
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Create sub-teams for different recruitment stages. Resolve employee queries such as leave requests, organizing sick leave issues, or team integrations.
Easily apply bulk actions to candidates' questions with a few clicks. Quickly change ticket status, priority, assignment, or tags.
Get an AI summary of tickets with details on subject, topic, and solution stage. Use the human resources management system to showcase details to your team at your regular HR meetings.
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Track key metrics for HR support showing trends and gaps in your team management. Improve team performance by generating reports that provide insights on the accomplished work.
Each agent can spend more time resolving tickets and make our customers happier with an individual approach and better response time.
Dalton Hasegawa,Brastel saves 8 minutes handling each ticket. It's a 35% decrease in the ticket resolution time.
Brastel team handles nearly 2,000 tickets a month using automation.
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Automate HR team operations and gain a comprehensive understanding of cases without investing time in detailed analysis
Use AI to compose flawless messages to candidates and ensure they can access key information thanks to clear communication.
Enhance written communication with employees by providing detailed information. Expand details about updating working hours, changing the office rules, or improvements in requesting days off.
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