Intuitive to set up and use
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Intuitive to set up and use
Get a ticketing system that can serve as a super-organized and efficient assistant designed to make things easier for both your shoppers and team.
Free 14-day trial No credit card required Simple application setup
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Tap into easy-to-use automations that work around the clock, saving you heaps of time on assistance. Watch your online store flourish as customers fall in love with your reliable brand.
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Managers' favorite
Elevate customer experience and slash operational costs with HelpDesk. Embrace efficiency in the case-handling, ensuring your business stays profitable and ahead of the curve.
Customize HelpDesk to automatically answer frequently asked questions about product availability, shipping times, or return policies, streamlining the shopping experience for customers.
Easily set up automations to be ever-present in your online store. Stay ready to handle customer queries so they feel supported when browsing your offer and shopping.
Work booster
Expand your customer base and product range, and watch the ticketing system scale to keep up with your growth. Handle the increased volume of queries without missing a beat.
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Free 14-day trial Ready-made automation Ticket satisfaction reports
Effortlessly assist diverse customers through email, chat, website forms, and more with HelpDesk's intuitive platform. Ensure swift, personalized responses for customer satisfaction and seamless ecommerce operations.
Log and track technical glitches, order processing, or shipping concerns using HelpDesk, ensuring they're handled on time. Maximize operational efficiency and reduce the likelihood of repeating errors.
Use monitoring tools to analyze inquiry and complaint patterns. Gain detailed insights into customer needs, refine strategies, improve products or services, and enhance your online shop for an exceptional user experience.
Set up a virtual front desk where every customer is greeted and assisted. Whether it's a question about an offer, a shipping query, or a return request, everything lands in one organized dashboard.
Assure that urgent matters, like shipping delays or payment issues, are resolved first. HelpDesk system sorts out which issues need your immediate attention and which can wait.
Integrate HelpDesk with your ecommerce apps, plugins, and platforms, creating a cohesive ecosystem for managing all aspects of your online business.
Let your teammates work together on cases and share hands-on insights. Create a real-time collaborative space where your top talents come together to ensure a successful shopping experience for customers.
Review the details from resolved tickets to better understand what your customers appreciate, identify common issues they face, and find ways to improve your offerings or online store.
Each agent can spend more time resolving tickets and make our customers happier with an individual approach and better response time.
Dalton Hasegawa,Brastel saves 8 minutes handling each ticket. It's a 35% decrease in the ticket resolution time.
Brastel team handles nearly 2,000 tickets a month using automation.
Get HelpDesk for a free 14-day trial and create an account.
Forward messages from your current support inbox to HelpDesk.
Start receiving tickets from your customers and team.
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Start the 14-day HelpDesk trial to experience effortless ticket management
Free 14-day trial Simple application setup Advanced ticketing made easy
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